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Product Support Technology Representative

2 months ago

Duluth, United States National Guard Employment Network Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

DESCRIPTION

The Product Support Technology Representative (PSTR) will leverage different technologies to help drive customer satisfaction through proactive support and ongoing maintenance, service, and parts needs. Within a specific geographic area of responsibility, the PSTR will promote the McCoy Construction & Forestry (MCF) product support business to both help increase customer satisfaction and to drive MCF profitability. The PSTR will manage the product support process to preempt and drive the resolution of technical and parts issues impacting machine performance and uptime by leveraging the capabilities of the service and parts departments.

Duties and Responsibilities

External (Customer Focused) support position

Provide JDLink™ customer training on new and applicable equipment

Proactively monitor expiring JDLink™ subscriptions and promote renewals

Provide follow up customer call and/or reports highlighting key equipment performance measures to demonstrate the value of JDLink™ and to help improve machine performance and customer productivity/profitability

Complete Machine Optimizations with the customer on new John Deere equipment sales

Support set up and training of TimberNavi™, Timbermatic™ Maps, and TimberManager™ Technology Solutions

Make field related purpose-built customer calls to follow up on Product Support opportunities generated through telematics. Provide actionable leads for Parts and Service Department follow-up

Actively monitor, promote, and sell Preventative Maintenance Contracts (PM's) and Extended Warranty

Using the benefits of technology, strategically focus on traditional revenue opportunities in the areas of undercarriage, inspections, valve adjustments, and machine rebuilds

Work closely with other MCF departments to enable MCF to maximize profitable revenue potential from not only the current established customer base, but from new target markets and customers to maximize MCF whole goods, parts and service business in a profitable manner

Additional Qualifications/Responsibilities

Skills

Demonstrated sales and marketing skills. (Has an expert understanding of the principles, can apply the information to complex situations, solve complex problems, conduct research/break new ground, develop new applications, and provide expert support for other practitioners.)

Willingness to travel. (Up to 50%)

Knowledge of appropriate industry (Performs more complex functions, understands principles, may teach others.)

Knowledge of products and services offered by the appropriate area of responsibility.

Knowledge of products, customers, markets and competitors.

Good interpersonal, negotiation and conflict resolution skills.

Education

Formal education or training required to perform the essential functions of the job. Includes degrees, certifications, licenses and/or registration requirements.

Degree in an Engineering/Technology/Marketing discipline or equivalent experience. (University Degree (4 years or equivalent)

Minimum of 3 years related equipment experience and/or training; or equivalent combination of education and experience, of heavy duty forestry and construction equipment

Benefits

Paid time off -80 Hours in the first year
Medical, Dental, Vision, Short and Long-Term Disability Insurance
401k with Employer match
$50000 company paid life insurance policy