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Customer Success Manager

2 months ago

South Jordan, United States Nivati Full time
You're looking for something exceptional So are we

Our excited, passionate team is looking for another creative team member to join our customer success team as a Customer Success Manager. We are looking for an experienced Customer Success Manager who thrives in a dynamic and high-performing environment. We're also looking for someone who is empathic and relationship-driven with a passion for helping others. This position is a unique opportunity to be a founding team member at a high-growth tech start-up.

A bit about Nivati: we believe that excellent mental health requires more than just counseling. With a broad array of tools-including counseling, coaching, meditation, yoga, nutrition, massage, and more-Nivati allows companies to address the unique mental health journey of their employees with a content library, downloadable resources, and scheduling one-on-one with any of our practitioners. By actively addressing mental health with Nivati, companies can significantly impact employee engagement, retention, and overall employee health.

As a Customer Success Manager at Nivati, you will be responsible for showing our customers the value of our products and services while engaging with the internal team members to ensure customer satisfaction and user experience is always top of mind.

Responsibilities
  • Manage and maintain a book of customers throughout their customer journey; onboarding to renewal, through to advocacy
  • Lead QBRs and partnership calls to review utilization of Nivati and uncover areas of potential growth; must understand customer growth goals, strategies & initiatives
  • Responsible for securing contract renewals and hitting quarterly revenue goals
  • Increase adoption and utilization of Nivait products and services; proactive outreaches, best practices, product knowledge, and creativity
  • Mitigate and retain at-risk customers using usage data and relationship management
  • Collaborate cross-functionally with Sales, Product, Marketing, and Engineering to advocate for customers' product and technical needs
  • Collaborate with the CS team to constantly improve daily processes and procedures both internally and externally
Qualifications
  • 3+ years of experience in customer-facing customer success or account management role. SaaS experiences a benefit.
  • A self-motivated, collaborative teammate with creative ideas to inspire customer loyalty and solve problems
  • Strong interpersonal skills and experience building strong internal and external relationships
  • Excellent written and verbal communication skills
  • Self-starter with strong organizational and time management skills
  • Passionate about mental well-being and helping others lead better lives