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Customer Success Manager

2 months ago

South Bend, United States Enumerate Full time
Job DescriptionJob DescriptionEnumerate is looking for a Customer Success Manager to grow with our team

Our Customer Success Manager position is meant for a born persuader, someone who succeeds by building strong relationships and problem solving on their customer’s behalf. Your enthusiasm, focus on people, and need for challenging, yet rewarding work will help make you the perfect fit for our customer success department.

Our team of customer success managers are described as close knit and supportive, reporting directly to our very involved VP of Customer Success. Salary range is 60-70k, depending on experience. This is a full-time, salaried role with opportunities to work fully remote.

Who will love this job
  • Someone who wants to be the voice of the customer, navigating internal processes with Product and Support on their behalf
  • Someone who values independent work processes
  • Someone who is a born influencer, thriving on presentations and taking the lead on opportunities to add value
You should have
  • Required: 2+ years of proven experience in a customer success role
  • Preferred: experience supporting a SaaS product - this will make you a stand out candidate
  • Preferred: experience with a CRM software (we use Salesforce) and Microsoft Office
  • Proven ability to build and maintain relationships, while working to mitigate churn and drive engagement and renewals
  • Excellent interpersonal and communication skills, both written and verbal
  • Demonstrated ability to drive continued value for customers
  • Willing to travel quarterly for all-hands meetings
  • Eligible to work in the US without sponsorship

Benefits
Medical insurance, Dental insurance, Vision insurance, 401K, Paid time off
Responsibilities
What you’ll do
  • Manage relationships with key stakeholders across priority accounts to drive additional product adoption
  • Create strategic use cases to inform Product team of customer requests
  • Identify upsell opportunities to maximize customer growth and avoid churn
  • Develop strategic cross-suite use cases to educate customers on the full value and drive customers to achieve greater value out of utilizing the entire product suite
  • Plan, present, and effectively lead executive business reviews with clients to inform them about their ROI through using our software


Requirements
2 years in customer success position
Experience supporting a SaaS product
Able to work EST/CST
Authorized to work in the US without sponsorship

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