We have other current jobs related to this field that you can find below

  • Senior Customer Success Manager

    4 weeks ago

    Boston, United States Grundfos Full time

    Grundfos Senior Customer Success Manager Boston, Massachusetts Apply Now Contract Type: Full-Time Employment Type: Regular Would you like to solve the world's water and climate challenges while making a career in a global organization? Would you like to be a part of our Digital Solutions team and support our company’s global climate targets? Then we have a...

  • Senior Customer Success Manager

    2 months ago

    Boston, United States OutSystems Full time

    There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! Senior Customer Success Manager About OutSystems One of the fastest growing B2B software companies in the world, OutSystems is on a mission to change the way software is built. We are looking for talented and motivated people to join us as we...

  • Senior Customer Success Manager

    5 days ago

    Boston, United States Login VSI Full time

    Welcome to Login VSI, where innovation and growth converge. Login VSI's mission is to provide organizations with the solutions and insights needed to ensure a seamless and reliable digital workspace experience for their end-users. We aim to help businesses optimize the performance, scalability, and predictability of their virtualized desktop and application...

  • Senior Customer Success Manager

    1 month ago

    Boston, United States 1upHealth, Inc. Full time

    We pride ourselves on delivering exceptional value and unparalleled customer experiences. As a Senior Customer Success Manager, you will be responsible for ensuring the successful adoption and optimization of our products, driving long-term customer value and developing relationships with key stakeholders. This role requires a proactive, results-driven...

  • Senior Customer Success Manager

    2 months ago

    Boston, United States Login VSI Full time

    Welcome to Login VSI, where innovation and growth converge. Login VSI's mission is to provide organizations with the solutions and insights needed to ensure a seamless and reliable digital workspace experience for their end-users. We aim to help businesses optimize the performance, scalability, and predictability of their virtualized desktop and application...

  • Senior Customer Success Manager

    4 days ago

    Boston, United States Mendix Full time

    Mendix – the leading low-code application development platform: The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the...

  • Senior Customer Success Manager

    2 months ago

    Boston, United States Global Payments Full time

    Senior Customer Success Manager Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid, and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with...

  • Senior Customer Success Manager

    2 months ago

    Boston, Massachusetts, United States 1upHealth Full time

    We pride ourselves on delivering exceptional value and unparalleled customer experiences. As a Senior Customer Success Manager, you will be responsible for ensuring the successful adoption and optimization of our products, driving long-term customer value and developing relationships with key stakeholders. This role requires a proactive, results-driven...

  • Senior Customer Success Manager

    7 days ago

    Boston, United States Mendix Full time

    Mendix - the leading low-code application development platform: The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the...

  • Senior Customer Success Manager

    3 months ago

    Boston, United States Nexthink S.A Full time

    Nexthink is the global leader in digital employee experience management. Our products allow enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experiences. Through a unique combination of real-time analytics, automation and employee feedback, Nexthink gives IT teams the insight they need to empower...

  • Senior Customer Success Manager

    2 weeks ago

    Boston, United States Nexthink Full time

    Company Description Nexthink is the global leader in digital employee experience management. Our products allow enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experiences. Through a unique combination of real-time analytics, automation and employee feedback, Nexthink gives IT teams the insight...

  • Senior Customer Success Manager

    2 months ago

    Boston, United States Nexthink Full time

    Company Description Nexthink is the global leader in digital employee experience management. Our products allow enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experiences. Through a unique combination of real-time analytics, automation and employee feedback, Nexthink gives IT teams the insight...

  • Senior Customer Success Manager

    1 week ago

    Boston, United States CHOOOSE Full time

    CHOOOSE is a climate tech company that provides digital solutions to enable decarbonization programs in hard-to-abate sectors, including aviation, shipping, and logistics. The company has raised $50M from leading venture capital and strategic investors. CHOOOSE is the trusted climate partner of global enterprises including Air Canada, Alaska Airlines,...

  • Senior Customer Success Manager

    3 months ago

    Boston, United States Nexthink Full time

    Job DescriptionJob DescriptionCompany DescriptionNexthink is the global leader in digital employee experience management. Our products allow enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experiences. Through a unique combination of real-time analytics, automation and employee feedback, Nexthink...

  • Senior Customer Success Manager

    3 months ago

    Boston, United States Nexthink Full time

    Company Description Nexthink is the global leader in digital employee experience management. Our products allow enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experiences. Through a unique combination of real-time analytics, automation and employee feedback, Nexthink gives IT teams the insight...

  • Senior Customer Success Manager

    2 weeks ago

    Boston, United States Metaplanet Full time

    Senior Customer Success Manager (Boston) The role As a customer success manager, you will manage a portfolio of customer accounts and their adoption and scale-up of MIRAI, a groundbreaking AI software with applications in industrial automation for manufacturing. You will work with customers to understand use cases, resourcing, product feedback and requests,...

  • Customer Success Manager

    1 month ago

    Boston, United States 1upHealth, Inc. Full time

    Assigned to 1upHealth strategic customers, including channel partners and enterprise accounts, the Senior Customer Success Manager acts as a relationship manager, strategic advisor, solutions consultant and product expert to help our clients improve the benefits they reap from working with 1upHealth's products and services. The Senior Customer Success...

  • Enterprise Senior Customer Success Manger

    3 weeks ago

    Boston, United States athenahealth Full time

    Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Senior Customer Success Manager, Payer Team - Enterprise Service Tier We are looking for a Senior Customer Success Manager in the Enterprise Service Tier within our Customer Success division. Your job will be to build and manage...

  • Customer Success Manager

    2 months ago

    Boston, United States AtScale Full time

    Company Overview AtScale enables smarter decision-making by accelerating the flow of data-driven insights. The company’s semantic layer platform simplifies, accelerates, and extends business intelligence and data science capabilities for enterprise customers across all industries. With AtScale, customers are empowered to democratize data, implement...

  • Senior Customer Success Manager

    6 days ago

    Boston, New York, United States SimCorp Full time

    Principal Customer Success Manager - Investment Management SolutionsAbout UsFor over five decades, we have partnered with investment and asset managers to establish ourselves as the premier provider of integrated investment management solutions globally. Our team consists of over 3000 professionals with diverse nationalities, educational backgrounds, and...

Senior Manager, Customer Success

1 month ago

South Boston, United States Breeze Way Full time

Senior Manager, Customer Success Breezeway is hiring for a dynamic and results-oriented Senior Manager, Customer Success to join our team at Breezeway. In this role, you will lead and inspire a high-performing team, manage day-to-day operations, and drive strategic initiatives to improve customer retention and engagement. You will utilize data-driven insights, foster strong customer relationships, and collaborate across departments to ensure exceptional customer engagement, product adoption, uncover upsell opportunities and drive long-term value and client retention. Breezeway's award-winning property operations and experience platform helps coordinate, communicate, and verify detailed work at properties. Powering over 30M property care tasks, Breezeway helps thousands of short-term rental managers and hospitality operators increase operational efficiency and boost service revenue while eliminating manual work and elevating the experience at each property. What You'll Do Lead a high-performing team of Customer Success Managers: hire, develop, inspire, motivate, and empower the team to successfully achieve our client's goals while also striving to reach our organization's retention and revenue growth targets. Manage day-to-day operations: data analysis, goal setting, performance management, and process improvement. Own real-time reporting of KPIs of retention, adoption, CSM activities with support from the RevOps team. Utilize customer data and metrics to drive insights and decision-making, ensuring that customer success initiatives are data-driven and effective. Ensure the highest level of productivity on the team through continuous coaching and training of all CSMs. Serve as a point of escalation for customer issues, resolving them in a manner that builds trust with customers and team members. Monitor and measure team performance based on customer retention and product engagement metrics. Improve customer retention by focusing on client engagement and product adoption. Foster strong relationships with customers and identify opportunities for them to become advocates, references, or case studies that showcase the company's value proposition. Collaborate with leadership to develop a strategic plan for the Customer Success function as the business, product, and customers grow and diversify. Maintain strong relationships with sales, support, implementation, marketing, and product teams to understand customer challenges and needs. Work closely with the sales team to drive revenue growth and increase customer lifetime value. Develop and implement strategies and playbooks to maximize customer value and ensure long-term relationships. Develop training programs for new customers and collaborate with CSMs to provide ongoing training and support. Manage proactive outreach campaigns to customers to drive adoption of the product and improve customer outcomes. Understand market trends and keep up-to-date with the latest developments and discussions impacting the industry. Drive sustainable, long-term customer value by ensuring exceptional customer service. Plan and manage team capacity to ensure adequate coverage and optimal performance. Who You Are Customer Obsessed & Data Driven. Driven to understand client's needs, empower them with best practices, and build trust. Outstanding people skills that enable you to build and maintain strong relationships with colleagues and clients. A self-starter able to thrive in a fast-paced environment through strong communication, meticulous attention to detail, and autonomous execution. A clear, confident, and persuasive communicator who can craft and deliver messaging for diverse groups of users and stakeholders, knowing when and how to represent different interests. Value Diversity, Equity, Inclusion, and Belonging (DEIB). What You'll Bring 3 years of experience managing a customer success team 5 years experience in customer success or account management in SaaS company. Strong project management and prioritization methods. Experience with CRM software and web-based tools. Proven ability to effectively juggle multiple projects with competing priorities. Experience in startups is a bonus. Experience in the property management industry is a bonus. Breezeway is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. We embrace diversity and are committed to creating an inclusive workplace. We believe that respect fosters open-mindedness and curiosity, enabling us to gain valuable perspectives from our teammates, the market, and our clients. All qualified applicants will receive consideration for employment without regard to these factors. If you need accommodation during the application process, please let us know.