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Customer Service Associate

2 months ago

South Windsor, United States Jobot Full time
Full-Time Position with a premium manufacturer of mission critical solutions

This Jobot Job is hosted by: Jamie Beene
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $25 - $30 per hour

A bit about us:

Our client is a global provider of aerial cargo personnel life support equipment to military and commercial aerospace customers

Why join us?

401k Match
Medical, Dental, and Vision Insurance
PTO
Growth Opportunities

Job Details

This position pays $25/hr + full benefits

POSITION SUMMARY:
  • Responsible for specific administrative duties for Administration & Sales/Marketing as well as support for the Sales & Customer Service Departments.

PRIMARY RESPONSIBILITIES:
  • Enter purchase orders into the Visual Manufacturing System and route applicable information accordingly; Manages orders, from order entry to database maintenance and filing.
  • Communicate with customers on order status, confirming order details and sending Customer Quotes.
  • Work with production department and Purchasing to obtain suitable delivery dates; Update and maintain delivery dates based on any changes and communicate to customer.
  • Establish and maintain product knowledge and clearly explain features and benefits.
  • Handle incoming customer telephone orders and questions, providing answers and information as necessary and closing potential sales opportunities.
  • Perform daily administrative tasks within the department
  • Invoicing for all product lines, to include creating and distributing invoices for shipments and complete any customer required paperwork or notifications pertaining to shipments. (Ex. Aeroxchange, lnvoiceWorks, Aerovantix, Exostar.)

EDUCATION, EXPERIENCE and SKILLS:
  • Bachelor’s Degree in Business or related field and 2 years of previous experience in customer service. Relevant experience may be substituted for educational requirement.
  • Experience in the manufacturing industry required
  • Experience in the aerospace industry preferred
  • Process Improvement experience required
  • Microsoft® Office Suite experience required
  • Excellent interpersonal and telephone skills required.


Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.