Customer Care Specialist

2 months ago

Columbus, United States Aflac Incorporated Full time

Customer Care Specialist - Onsite (Columbus, GA) Bi-Lingual Preferred

The Company: Aflac The Location: GA, US, 31999 Job Id: 5883 Salary Range:

$31,200 to $68,000 Job Posting End Date:

This job will be posted on an ongoing basis. We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way . Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Worker Designation

– This role is an

onsite

role. This means you will be required to work at the PSA Campus in Columbus, GA during your set working schedule. What does it take to be successful at Aflac? Acting with Integrity Communicating Effectively Pursuing Self-Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations What does it take to be successful in this role? • Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures • Emotional intelligence skills shown through giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times • Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts, or products • Skill in managing one’s own time and actively looking for ways to help people whether team members or customers • Skilled in verbal and written communication regardless of channel (phone, chat, email, text, social media, etc.) to convey information and ideas so others will understand • Requires special communication skills including, but not limited to having the ability to defuse tough conversations in a high-emotion environment while maintaining a calm demeanor • Problem-solving skills • Microsoft Excel skills • Experience translating from Spanish to English and English to Spanish (for bilingual positions) Education & Experience Required High School Diploma or Equivalent 1 - 2 years of related work experience and completion of required training programs Or an equivalent combination of education and experience • Under general supervision, receives inbound calls, email, or chats regarding Aflac products and services; provides thorough and accurate responses to policyholder or field force inquiries regarding policy or claim issues for Aflac products and services • Accurately processes Point of Call transactions including, but not limited to, customer name changes, transfers, cancellations, and beneficiary changes; promotes good customer relations by providing premier customer service with a professional and friendly demeanor; develops customer relationships through rapport-building, listening skills, engaging the customer, seeking clarification, and building trust • Composes and/or generates communications to request information or confirm action taken; is responsive and timely with correspondence and problem resolution, and displays a caring attitude; coordinates with other departments/divisions as necessary to ensure customer satisfaction with Aflac's services and products • Navigates computerized system for tracking, gathering and researching information; routes and tracks outstanding requests to ensure policyholders and other customers receive complete, accurate and timely resolutions; refers unusual or more complex situations to appropriate point of contact or leader • Maintains a position of trust and responsibility by keeping all customer information confidential; follows Aflac Insurance’s Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times; maintains knowledge of Aflac's policies and procedures, and takes responsibility for keeping up-to-date with changes • Maintains a well-developed knowledge base, and takes responsibility for keeping up-to-date with the assigned products and services offered by Aflac Insurance; continuously increases knowledge of assigned products and skills through self-motivation, formal education, seminars, and available in-house training • Performs other related duties as required Total Rewards This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting. Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $31,200 to $68,000. In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness, and Hospital Indemnity offered at no costs to the employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.

#J-18808-Ljbffr

  • Customer CARE Specialist

    2 months ago

    Columbus, United States Columbus Region Full time

    Customer Care Specialist Location: Columbus, OH, USA Company: Pet Palace Job Posted: 8 days ago **Save In:** **Name folder:** **Flag As:** Share **Flag As:** Customer Care Specialist Pet Palace has created the ideal environment for pet boarding, daycare and grooming needs. We provide playful days and peaceful nights by providing pets with daily play...

  • Customer Care Specialist

    2 months ago

    Columbus, United States Serenity Healthcare, LLC Full time

    Customer Care Specialist Onsite – Cherry Creek, CO Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Care...

  • Senior Customer Care Specialist

    6 days ago

    Columbus, Ohio, United States Russell Tobin Full time

    Job DescriptionOur client, a prominent financial services provider, is seeking to fill the position of Senior Customer Care Specialist.Position Title: Senior Customer Care SpecialistLocation: Columbus, OHContract Duration: 6 monthsCompensation: $19.17/hourRole Overview:Manage a high volume of incoming calls within the customer service department.Experience...

  • Billing & Customer Care Specialist

    3 days ago

    Columbus, United States OMNOVA NORTH AMERICA INC Full time $23 - $27

    Job DescriptionJob DescriptionAbout usSURTECO specializes in the production and sale of laminates, foils and vinyl-coated fabrics. Our technologies, products and services deliver distinctive performance features, thus helping to support our Customers’ reputations for trusted brands around the globe and in a wide variety of markets.We are seeking an...

  • Air Logistics Customer Care Specialist

    3 weeks ago

    Columbus, United States Kuehne + Nagel Full time

    Air Logistics Customer Care Specialist |United States | US2086725 Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Columbus site is looking for a new Customer Care Specialist to join our Air Logistics team. YOUR ROLE As customer care specialist you will be responsible for...

  • Customer Care Specialist

    6 days ago

    Columbus, Ohio, United States CME Federal Credit Union Full time

    Position OverviewCME Federal Credit Union is committed to providing exceptional service to our members. As a recognized leader in the financial sector, we prioritize the well-being of our associates and offer a supportive work environment. Our team enjoys a variety of benefits, including:Four weeks of paid time off annuallyEleven paid holidays each...

  • Senior Customer Care Specialist

    6 days ago

    Columbus, Ohio, United States Russell Tobin Full time

    Job OverviewRussell Tobin is seeking a dedicated Senior Customer Care Specialist to join our dynamic team.Position Summary:The ideal candidate will be responsible for managing a high volume of incoming inquiries within a fast-paced environment.Key Responsibilities:Handle a significant number of calls directed to the customer service department.Possess...

  • Retirement Customer CARE Specialist

    2 months ago

    Columbus, United States OPOC.us Full time

    Job DescriptionJob DescriptionOPOC.us (One Point of Care) is seeking a full-time Retirement Customer CARE Specialist to join the team in our Worthington, OH location. We are looking for a positive, compassionate, high-energy individual who is client focused and enjoys working in a team environment. Duties include assisting clients with understanding and...

  • BDC Customer Care Specialist

    3 months ago

    Columbus, United States Great Lakes Kia Full time

    Job DescriptionJob DescriptionJob Summary: We are looking for a BDC Customer Care Specialist to join our growing team! The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our product and feature offerings. BenefitsHealth insuranceVision insuranceDental insuranceLife...

  • BDC Customer Care Specialist

    3 months ago

    Columbus, United States Great Lakes Kia Full time

    Job Summary: We are looking for a BDC Customer Care Specialist to join our growing team! The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our product and feature offerings. BenefitsHealth insurance Vision insurance Dental insurance Life insurance Vacation time PTO 401(k)...

  • Retirement Customer CARE Specialist

    3 months ago

    Columbus, United States OPOC.us Full time

    Job DescriptionJob DescriptionJob Description: OPOC.us (One Point of Care) is seeking a full-time Retirement Customer CARE Specialist to join the team in our Worthington, OH location. We are looking for a positive, compassionate, high-energy individual who is client focused and enjoys working in a team environment. Duties include assisting clients with...

  • Customer Service and Billing Specialist

    1 day ago

    Columbus, Mississippi, United States OMNOVA NORTH AMERICA INC Full time

    Job DescriptionAbout UsOMNOVA North America Inc. is a leading manufacturer of specialty chemicals and materials. Our company specializes in the production and sale of laminates, foils, and vinyl-coated fabrics. Our technologies, products, and services deliver distinctive performance features, thus helping to support our customers' reputations for trusted...

  • Customer Service and Billing Specialist

    1 day ago

    Columbus, Mississippi, United States OMNOVA NORTH AMERICA INC Full time

    Job DescriptionAbout UsOMNOVA North America Inc. is a leading manufacturer of specialty chemicals and materials. Our company specializes in the production and sale of laminates, foils, and vinyl-coated fabrics. Our technologies, products, and services deliver distinctive performance features, thus helping to support our customers' reputations for trusted...

  • Customer Care Specialist

    5 months ago

    Columbus, United States Synovus Full time

    Under direct supervision, and in accordance with established policies and procedures, responds to telephone, email and internet-based inquiries from Synovus customers in a professional, courteous, and respectful manner to ensure customer satisfaction Customer Care, Specialist, Spanish, Bilingual, Customer Experience, Retail, Skills

  • Spiritual Care Specialist

    6 days ago

    Columbus, North Carolina, United States Agape Care Group Full time

    Position Overview:Become a Vital Part of Our Team as a Spiritual Care SpecialistAre you dedicated to enhancing the lives of individuals and families during challenging times? Do you aspire to provide impactful support that fosters positive experiences for those in need?We are seeking compassionate spiritual care specialists or chaplains who are devoted to...

  • Lead Customer Care Team

    2 months ago

    Columbus, United States Assurant Full time

    The Customer Care Specialist Job Family Is Responsible For providing front line, direct contact with clients and customers. This is principally done through receiving or placing telephone calls, however mail, express delivery, fax and other electronic methods (e-mail) are also possible means of communication. Uses computerized system for tracking,...

  • Customer Experience Specialist

    3 months ago

    Columbus, United States Keeps Hair Loss Minoxidil Foam Treatment Full time

    **Customer Experience Specialist** at Thirty Madison Columbus, OH ****About Thirty Madison**** Thirty Madison is building the premier healthcare company for people with chronic health issues. Through our novel approach to care delivery, powered by our proprietary platform and brands built around specific chronic conditions, we combine the best of...

  • Customer Care Associate

    5 days ago

    Columbus, Ohio, United States Columbus Region Full time

    Customer Service SpecialistAs a vital member of our team, you will handle incoming customer service inquiries with professionalism and care.Your role involves addressing customer concerns related to product sales and service challenges, ensuring a seamless experience for our clients.Key Responsibilities:Manage and resolve customer complaints...

  • Customer Specialist

    1 month ago

    Columbus, United States Lane Bryant Full time

    About us Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of...

  • Customer Engagement Specialist

    6 days ago

    Columbus, Ohio, United States Improveit Home Remodeling Full time

    Position Overview***This is not a remote position***We are a 35-year-old, award-winning leader in the Home Improvement sector, expanding our Customer Engagement team to meet the growing demand from our clientele.This role is designed for individuals eager to advance their Sales careers and increase their earnings.We are in search of a highly driven Customer...