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Inside Account Manager

2 months ago

Indianapolis, United States Model 1 Inc. - Indianapolis Full time

Location: Indianapolis, IN (on-site) Pay Range: $60,000 to $75,000 Overview Come grow with us by joining our team as an Inside Account Manager (AM) In this role, you will play a critical role for the company and will work alongside other professionals within the team and other departments. You will oversee the vehicle sales process from point of sales through to delivery, ensuring a smooth and efficient purchasing experience for our customers. The AM will be responsible for maintaining relationships with our clients, ensuring their needs are met, and their expectations are exceeded. To be successful in this role, the individual must be able to prioritize their workload, efficiently communicate lead times, be articulate with their responses and have an operational mindset. You will directly contribute to the success of Model1 by retaining current customers while allowing the sales Representative(s) to obtain more customers and earn more business for the company. Who is Model 1, formerly known as Creative Bus Sales? Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation's largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you. Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what's next. It's the strength of our relationships - both with customers and manufacturers - that allows us to keep a finger on the pulse of what you need and what's possible to not just source but create together. Whether it's custom-built vehicles or alternative fuel and electric vehicle (EV) options, you'll have a partner from challenge all the way through solution and beyond. Our Core Values: At Model 1, we are committed to living our core values: Solving Problems: Trust what you know. Work together to find solutions. See every angle and figure it out. Setting the Tone: Establish the mood that puts others at ease. Be the person that you'd want to interact with - approachable and transparent. Drive Forward: Keep your eyes up to see what's ahead. Imagine better methods. Seize opportunities. Move the business and the market, meaningfully. Find Balance: Match your energy at work to your energy with family, friends, and community. Decide and align your priorities. Pour into yourself and those around you. Own It: Take the extra step. Fix issues when they come up. Care from start to finish. Do the right thing, every time. Responsibilities Below is an overview of the duties and responsibilities you would take on in this role: Manage the vehicle delivery process from receipt of purchase order, through invoicing, vehicle registration, parts/purchasing, and shop inspection, to delivery. Expedite the resolution of customer problems and complaints. Supply assigned sales representative(s) with regular updates throughout the week regarding the status of their sold vehicles and where they are within the sales process; Elevate issues as needed during the week. Provide pre-sales support to sales representative(s) and post-sales support to customers. Develop and maintain business relationships with internal customers. Develop clear and effective written proposals/quotations for current and prospective customers to purchase vehicles. Provide support to assigned sales representative(s) by answering all product related questions promptly - product training, pricing, and marketing material. Keep abreast of product applications, technical services, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas. Maintain knowledge of product line to: Understand specifications and requirements. Analyze market trends. Be able to communicate our vehicle offerings with customers. Collaborate and strategize with outside sales and management to develop new tools increasing outside sales efficiency. Secondary Duties: When the Inside Sales department is short-staffed due to vacation or illness, serve as a backup answering phone calls and internet leads, determining if they are a Transactional customer, Account, or National Account. Assign these phone calls to the correct sales representative. What You Will Gain Competitive benefits including health insurance, paid holidays, and vacation pay Continuous training to provide you the opportunity to develop your full potential and be a true business partner Access to an expansive network of mentors and networking opportunities Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service Minimum Job Requirements: High School Diploma or equivalent. College degree preferred. 5-7 years sales and/or administrative experience required. Vehicle industry experience required. Must be able to multi-task between different types of tasks while addressing multiple customer or sales representative requests simultaneously. Must be a great problem solver and have critical thinking skills. Through problem-solving, must possess the ability to independently determine solutions for customers. Must be results-orientated and able to work both independently and within a team environment. Must possess excellent verbal and written communication skills. This role requires customer interface via mostly email with some phone calls. Account Managers also communicate via phone with vendors, in-person with administrative staff, and various methods with their assigned sales representative(s). Proficiency in using Microsoft Office Suite (MS Word, Excel, Outlook, etc.) applications and contact management software. Company retains the sole discretion to change the duties of the position at any time.