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Service Manager

4 months ago

Greensboro, United States Linder Industrial Machinery Full time

Job Summary:

Responsible for the efficient, profitable and safe operation of the service department.

Responsibilities:
•Maintain staffing at proper levels in relationship to current market
•Evaluate performance of service department against stated goals, budgets, customer reviews and competitors
•Ensure that all shop and field service work is performed in an efficient manner to the satisfaction of internal and external customers
•Perform periodic written evaluations for service technicians and staff as required
•Ensure that necessary shop tools and equipment are available and maintained in good working order
•Meet and exceed company goals as related to growth, efficiency, and safety
•Review salary and compensation plan for service personnel and make recommendations for changes as appropriate
•Prepare call reports, estimates and budgets as required
•Evaluate work in process for accuracy and efficiency
•Audit compliance of all federal, state and local regulations pertaining to the service department
•Schedule weekly customer visits jointly with PSRs and/or equipment sales representative
•Maintain good working relationship with other departments
•Maintain on-going self-improvement via self-study, company and factory provided programs
•Perform other tasks as requested by management

Education/Experience/Skills:
•High School diploma or GED and a minimum two years at Vocational or Technical School
•Experience in industry; preferably in the service area
•Proficient computer skills
•Excellent interpersonal and communication skills
•General knowledge of maintenance, repair, parts department functions, sales, and customer needs