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Area Service Operations Manager

2 months ago

Greensboro, United States Benco Dental Full time

Area Service Operations Manager at Benco Dental

At Benco Dental, we consider our team as family, and we are seeking a dedicated individual to join us in our mission to advance the field of dentistry. Please take a moment to review the details below to determine if this role aligns with your career aspirations.

What We Offer:

  • Competitive Compensation Packages
  • Comprehensive Medical, Dental, and Vision Benefits from Day 1
  • 401k Plan with Profit Sharing Opportunities
  • Employee Discounts and Community Engagement Programs
  • Tuition Assistance for Higher Education
  • Supportive Family-Oriented Culture for All Employees
  • Recognized as a FORTUNE Great Place to Work
  • Opportunities to Contribute to a More Inclusive and Diverse Workplace
  • Family-owned for over 90 years

Role Overview:

As an Area Service Operations Manager at Benco Dental, you will be responsible for overseeing the installation, upkeep, testing, troubleshooting, and repair of dental, radiographic, and related equipment for our clients in your designated area. Your leadership is crucial in ensuring adherence to customer specifications and company standards, while guaranteeing that all tasks are completed efficiently and within budget.

Key Skills and Attributes:

  • Outstanding Time Management Skills
  • Professional Demeanor and Positive Attitude
  • Experience with Computer Systems and Networking
  • Exceptional Customer Service, Planning, and Problem-Solving Abilities
  • Strong Interpersonal and Communication Skills for Presentations and Negotiations
  • Field Repair Experience in a Dental or Medical Setting

Responsibilities:

  • Guide, mentor, assess, and enhance the performance of regional service and installation technicians
  • Collaborate with the Regional Sales Manager to meet regional labor sales objectives
  • Ensure Service Technicians comply with time and attendance reporting standards while accurately reflecting assigned work
  • Hold Service Technicians accountable for their responsibilities
  • Organize and lead regularly scheduled meetings with all regional personnel
  • Maintain high levels of customer satisfaction

Qualifications:

  • Education/Experience:
    • Associate Degree in Business or Biomedical Technology
    • 5 Years of Experience in a Service-Oriented Industry
    • Prior Management Experience
  • Physical Requirements:
    • Routine walking, bending, kneeling, and squatting, as well as sitting, standing, reaching, and twisting
    • Frequent lifting/lowering/carrying/pushing/pulling weights ranging from 1 to 55 pounds, with occasional lifting of 56 to 100 pounds
    • Routine manual dexterity and strength in the use of hands, arms, and shoulders
    • Ability to work in confined spaces
    • Regular travel to customer locations and occasional use of power tools

About Us: Our Mission is to Propel Dentistry Forward

Benco Dental, the largest privately held, full-service dental distributor in the United States, has been a family-owned business since 1930. Our family now includes over 40,000 customers and more than 1,500 associates across the contiguous United States.

We offer a wider range of supplies and equipment options than any other full-service distributor, complemented by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing, project management, wealth management, and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who prioritize understanding customer needs.

If you are passionate about working for a forward-thinking company that values diversity in its workforce, appreciates all customers and associates, and provides opportunities for personal and professional growth, we invite you to explore more about our Benco family.

We take pride in being an equal opportunity and affirmative action employer. At Benco Dental, we celebrate the diversity of our associates to foster an inclusive culture every day.

*This position is field-based and does not require regular attendance at a physical Benco location.