Patient Services Representative III

4 months ago


Pensacola, United States West Florida Medical Center Clinic PA Full time

Job Type

Full-time

Description

JOB SUMMARY
A Patient Service Representative III is a multi-skilled person trained to assist patients in the all non-clinical aspects of a front office medical practice, to include but not limited to the scheduling process, obtaining necessary referrals, verifying patient demographics and insurance information, collecting co-pays, and resolving patient inquiries. The Patient Service Representative III assists patients, the Practice Manager, physicians and clinical staff to ensure operational efficiencies.

EDUCATION/EXPERIENCE REQUIREMENTS

•Minimum education requirement is high school diploma, or equivalent.

•Minimum two (2) years' experience in a healthcare required, ophthalmology or optometry preferred.

•Must successfully pass Patient Services Representative (PSR) training and can perform all responsibilities associated with PSR duties within 90 days of hire or transfer into position.

•Successful completion of insurance loading course and monitoring period within 90 days of hire or transfer into position is preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•Schedule patient appointments within the prescribed protocol.

•Prepare charge tickets for the next day appointments.

•Verify all necessary referral and authorization information is in place prior to the appointment.

•Check-in patients, obtain pertinent information, copy and scan insurance cards as applicable, provide new patient forms, etc.

•Verify and update demographics and insurance in the practice management system at each patient encounter.

•Notify clinical staff patient has arrived and provide nurse with appropriate documentation and information for the visit.

•Collect all co-payments, deductibles and other monies owed at the time of service. Follow established protocol for receipt writing, cash collections, and nightly deposits.

•Complete deposit log at end of each day.

•Check out patient according to office protocols.

•Answer telephones promptly and in a professional manner according to Corporate customer service standards.

•Review all charge tickets and resolve any incomplete items.

•Properly tag and route charge tickets for MedPro.

•Maintain a 'check and balance' system by comparing charges to daily physician schedules.

•Manage schedule to ensure maximum utilization of available time slots.

•Utilize appropriate system, processing each referral according to office protocol.

•Verify patient appointment via telephone prior to patient appointment as instructed.

•Comply with Corporate policies as directed, carrier policies, and other corporate protocols.

•Prepare all pertinent information for scheduled appointments, according to protocol.

•Retrieve moneybag each morning.

•Key and release charges into the charge scrubbing system daily.

•Accurately load insurance information into the practice management system.

•Complete the Missing Service Report (MSR) in a timely manner.

•Accurately maintain the departmental schedules utilizing the Scheduling Maintenance system.

•Assist Practice Manager with front end denials as requested.

•Other duties as assigned.

CORPORATE CULTURE RESPONSIBILITIES

•Follow established corporate and department-specific policies and procedures.

•Attend all corporate and department-specific required training.

•Uphold MCC's Purpose, Values, and Vision.

•Abide by MCC's Corporate Culture Responsibilities.

•Perform other duties as may be assigned cheerfully and willingly.

Requirements

KNOWLEDGE, SKILLS AND ABILITIES
•Displays customer services skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills.
•Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
•Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
•Displays computer proficiency (i.e. PC windows and MS Office environment) and ability to quickly learn new applications.
•Proficient in use of English language both in written and verbal communication.
•Must be able to communicate with individuals of varying socio-economic backgrounds.
•Displays ability of giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
•Professional demeanor and recognition of privacy considerations for patients and families.

PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS
•Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally)
•Standing/Walking: Occasionally; activity exists up to 1/3 of the time
•Keyboarding/Dexterity: Frequently; activity exists from &fac34; of the time
•Ability to look at a computer screen for extended periods.
•Ability to perform constant repetitive hands and finger motions.
•Ability to work in various positions (standing, sitting, bending, and walking) for extended periods of time.
•Talking (Must be able to effectively communicate verbally): Yes
•Seeing: Yes
•Hearing: Yes

EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS
•Must exhibit stable work behaviors daily.
•Must possess adequate individual coping skills.
•Ability to remain calm and professional regardless of workload or time constraints.
•Must be able to work under stress and remain calm and professional.

WORK ENVIRONMENT
•Clinical front office environment
•Exposed to frequent and constant interruptions in daily functions/schedule.
•Must be available to customers and staff throughout the day.
•May be required to work extended hours to meet department needs.



  • Pensacola, Florida, United States West Florida Medical Center Clinic PA Full time

    Job SummaryA Patient Service Representative III is a multi-skilled professional trained to assist patients in the non-clinical aspects of a front office medical practice. Key responsibilities include scheduling, referrals, patient demographics, insurance verification, co-pay collection, and resolving patient inquiries.Key ResponsibilitiesSchedule patient...


  • Pensacola, United States West Florida Medical Center Clinic PA Full time

    Job Type Full-timeDescriptionJOB SUMMARYA Patient Service Representative III, WC & Referral is a multi-skilled person trained to assist patients in all non-clinical aspects of a front office medical practice, to include but not limited to the scheduling process, obtaining necessary referrals, verifying patient demographics and insurance information,...


  • Pensacola, United States West Florida Medical Center Clinic PA Full time

    Job Type Full-timeDescriptionJOB SUMMARYA Patient Service Representative III is a multi-skilled person trained to assist patients in the all non-clinical aspects of a front office medical practice, to include but not limited to the scheduling process, obtaining necessary referrals, verifying patient demographics and insurance information, collecting co-pays,...


  • Pensacola, Florida, United States West Florida Medical Center Clinic PA Full time

    Job SummaryA Patient Service Representative III, WC & Referral is a multi-skilled professional trained to assist patients in all non-clinical aspects of a front office medical practice. This role involves scheduling, referrals, patient demographics, insurance verification, copay collection, and resolving patient inquiries.Key ResponsibilitiesScheduling and...


  • Pensacola, United States West Florida Medical Center Clinic PA Full time

    JOB SUMMARY A Patient Service Representative is a multi-skilled person trained to assist patients in the all non-clinical aspects of a front office medical practice, to include but not limited to the scheduling process, obtaining necessary referrals, verifying patient demographics and insurance information, collecting co-pays, and resolving patient...


  • Pensacola, United States West Florida Medical Center Clinic PA Full time

    JOB SUMMARY A Patient Service Representative is a multi-skilled person trained to assist patients in the all non-clinical aspects of a front office medical practice, to include but not limited to the scheduling process, obtaining necessary referrals, verifying patient demographics and insurance information, collecting co-pays, and resolving patient...


  • Pensacola, United States Forefront Dermatology Full time

    Overview: Come join our team! We have an immediate need for a Patient Service Representative in our Henghold Dermatology clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Summary The Patient Service Representative is responsible for the patient check-in...


  • Pensacola, United States West Florida Medical Center Clinic Full time

    The Patient Referral Representative handles processing, follow up and communication to patients for referrals and/or procedure orders that are generated by providers. This position provides services that will support the success of the Medical Center Patient, Representative, Operations, Processing, Healthcare


  • Pensacola, Florida, United States West Florida Medical Center Clinic PA Full time

    Job SummaryA Medical Assistant/Patient Services Representative is a vital member of our healthcare team, responsible for providing exceptional patient care and administrative support in a fast-paced medical practice. This role requires a unique blend of clinical and administrative skills, with a focus on delivering high-quality patient experiences.Key...

  • Medical Assistant

    1 month ago


    Pensacola, United States West Florida Medical Center Clinic PA Full time

    JOB SUMMARYA Medical Assistant/Patient Services Representative is a professional multi-skilled person trained toassist in all aspects of a medical practice under the direct supervision and responsibility of a physician*. This position assists with patient care management, executes clinical procedures, and assists in the scheduling process, obtaining...


  • Pensacola, Florida, United States Surgery Care Affiliates Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Retention Representative to join our team. As a key member of our operations team, you will be responsible for scheduling patients for routine office visits, in-office ultrasound appointments, and other medical procedures.Key Responsibilities:Answer a high volume of phone calls and...

  • Therapist III

    3 weeks ago


    Pensacola, Florida, United States LifeView Group Full time

    Job Title: Counselor IIIAbout the Role: We are seeking a highly skilled Counselor III to join our team at LifeView Group. As a Counselor III, you will be responsible for providing advanced knowledge and expertise in the field of Human Services, exercising discretion and independent judgment in providing high-quality client-centered therapeutic services.Key...


  • Pensacola, Florida, United States Alliance Services, Inc. Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Alliance Services, Inc.The ideal candidate will have a customer-first mindset and aim to deliver high-quality service in every customer interaction.Key Responsibilities:Manage inbound customer communications - Answer incoming calls and emails to address customer...


  • Pensacola, United States Gastro Health Full time

    Gastro Health is seeking a Full-Time Patient Relations Representative to join our team!Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.This role offers: A great work/life balance No weekends or evenings - Monday thru Friday Paid holidays and paid time...


  • Pensacola, Florida, United States Circle K Stores, Inc. Full time

    Customer Service Representative RoleWe are seeking a Customer Service Representative to join our team at Circle K Stores, Inc. As a Customer Service Representative, you will be responsible for providing excellent customer care, running the register, cashiering, and making purchase suggestions.Key Responsibilities:Provide fast and friendly service to...


  • Pensacola, Florida, United States LifeView Group Full time

    Job Title: Outpatient Counselor IIIJob Summary:Lakeview Center is seeking a highly skilled and experienced Outpatient Counselor III to join our team. As a key member of our behavioral health services team, you will provide high-quality, client-centered therapeutic services to individuals with mental illnesses, substance abuse, and co-occurring...


  • Pensacola, Florida, United States Enterprise Mobility Inc Full time

    Customer Service RepresentativeEnterprise Mobility Inc is seeking a highly skilled Customer Service Representative to join our team at the Pensacola International Airport. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring a seamless rental return experience.Key...


  • Pensacola, Florida, United States Tyler Kercher - State Farm Agent Full time

    Customer Service RepresentativeAs a Customer Service Representative for Tyler Kercher - State Farm Agent, you will be responsible for building and maintaining strong relationships with customers. You will use a customer-focused approach to educate customers about insurance options and develop leads to schedule appointments. You will also be responsible for...


  • Pensacola, Florida, United States IRIS Full time

    Job Title: Client Service RepresentativeJob Summary:IRIS is seeking a Client Service Representative to provide exceptional support to our valued customers. As a key point of contact, you will be responsible for assisting new customers with onboarding, addressing technical issues, and providing training and education on standard functionality. Your goal will...


  • Pensacola, Florida, United States Penske Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our team at Penske. As a Customer Service Representative, you will be responsible for ensuring that our customers have a positive experience with our fueling and washing services.Key Responsibilities:Greet customers and provide exceptional customer servicePerform vehicle...