Patient Services Representative III, WC
3 months ago
Job Type Full-timeDescriptionJOB SUMMARYA Patient Service Representative III, WC & Referral is a multi-skilled person trained to assist patients in all non-clinical aspects of a front office medical practice, to include but not limited to the scheduling process, obtaining necessary referrals, verifying patient demographics and insurance information, collecting copays, and resolving patient inquiries. The Patient Service Representative III, WC & Referral Coordinator assists patients, Attorney offices, WC Carriers, Case Managers, Referring Physician Offices, the Practice Manager, physicians and clinical staff to ensure operational efficiencies.ESSENTIAL DUTIES AND RESPONSIBILITIESIdentify yourself to internal and external customers by wearing your identification badge at all times.Greet patients with courtesy and respect. Answer questions and direct requests appropriately and efficiently.Schedule patient appointments within the prescribed protocol.Assist in answering correspondence received from attorneys and insurance companies, this includes requests for future medical expense estimates.Coordinate scheduling of depositions, IMEs, conferences.Produce and deliver invoices for all special reports to attorneys, ensure pre-payment is received prior to the appointment.Complete and send all WC appointment required information (e.g. copy of office note, DWC-25, etc.)Prepare charge tickets for the next day appointments.Verify all necessary referral and authorization information is in place prior to the appointment.Check-in patients, obtain pertinent information, copy and scan insurance cards as applicable, provide new patient forms, etc.Verify and update demographics and insurance in the practice management system at each patient encounter.Notify clinical staff patient has arrived and provide nurse with appropriate documentation and information for the visit.Collect all co-payments, deductibles and other monies owed at the time of service. Follow established protocol for receipt writing, cash collections, and nightly deposits.Complete deposit log at end of each day.Check out patient according to office protocols.Answer telephones promptly and in a professional manner according to Corporate customer service standards.Review all charge tickets and resolve any incomplete items.Properly tag and route charge tickets for MedPro.Maintain a 'check and balance' system by comparing charges to daily physician schedules.Manage schedule to ensure maximum utilization of available time slots.Utilize appropriate system, processing each referral according to office protocol.Verify patient appointment via telephone prior to patient appointment as instructed.Comply with Corporate policies as directed, carrier policies, and other corporate protocols.Prepare all pertinent information for scheduled appointments, according to protocol.Retrieve moneybag each morning.Accurately load insurance information into the practice management system.Complete the Missing Service Report (MSR) in a timely manner.Accurately maintain the departmental schedules utilizing the Scheduling Maintenance system.Assist Practice Manager with front end denials as requested.Other duties as assigned.CORPORATE CULTURE RESPONSIBILITIESFollow established corporate and department-specific policies and procedures.Attend all corporate and department-specific required training.Uphold MCC's Purpose, Values, and Vision.Abide by MCC's Corporate Culture Responsibilities.Perform other duties as may be assigned cheerfully and willingly. RequirementsEDUCATION/EXPERIENCE REQUIREMENTSMinimum education requirement is high school diploma, or equivalent.Minimum six (6) months experience in a healthcare or customer service environment requiredMust successfully pass Patient Services Representative (PSR) training and be capable of performing all responsibilities associated with PSR duties within 90 days of hire or transfer into position.Successful completion of insurance loading course and monitoring period within 90 days of hire or transfer into position is preferred.KNOWLEDGE, SKILLS AND ABILITIESDisplays customer services skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills.Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.Displays computer proficiency (i.e. PC windows and MS Office environment) and ability to quickly learn new applications. Preferred ability of typing 40 cwpm.Proficient in use of English language both in written and verbal communication.Must be able to communicate with individuals of varying socio-economic backgrounds.Displays ability of giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Professional demeanor and recognition of privacy considerations for patients and families.PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONSStrength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally)Standing/Walking: Occasionally; activity exists up to 1/3 of the timeKeyboarding/Dexterity: Frequently; activity exists from &fac34; of the timeAbility to look at a computer screen for extended periods.Ability to perform constant repetitive hands and finger motions.Ability to work in various positions (standing, sitting, bending, and walking) for extended periods of time.Talking (Must be able to effectively communicate verbally): YesSeeing: YesHearing: YesEMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONSMust exhibit stable work behaviors daily.Must possess adequate individual coping skills.Ability to remain calm and professional regardless of workload or time constraints.Must be able to work under stress and remain calm and professional.WORK ENVIRONMENTClinical front office environmentExposed to frequent and constant interruptions in daily functions/schedule.Must be available to customers and staff throughout the day.May be required to work extended hours to meet department needs.
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Patient Services Representative III, WC
1 month ago
Pensacola, Florida, United States West Florida Medical Center Clinic PA Full timeJob SummaryA Patient Service Representative III, WC & Referral is a multi-skilled professional responsible for assisting patients in all non-clinical aspects of a front office medical practice. This includes scheduling processes, obtaining necessary referrals, verifying patient demographics and insurance information, collecting copays, and resolving patient...
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Patient Services Representative III, WC
3 weeks ago
Pensacola, Florida, United States West Florida Medical Center Clinic PA Full timeJob SummaryA Patient Service Representative III, WC & Referral is a multi-skilled professional responsible for assisting patients in all non-clinical aspects of a front office medical practice. This includes scheduling processes, obtaining necessary referrals, verifying patient demographics and insurance information, collecting copays, and resolving patient...
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Patient Services Representative III, WC
4 months ago
Pensacola, United States West Florida Medical Center Clinic PA Full timeJob Type Full-time Description JOB SUMMARY A Patient Service Representative III, WC & Referral is a multi-skilled person trained to assist patients in all non-clinical aspects of a front office medical practice, to include but not limited to the scheduling process, obtaining necessary referrals, verifying patient demographics and insurance information,...
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Patient Services Representative III, WC
4 days ago
Pensacola, Florida, United States West Florida Medical Center Clinic PA Full timeJob SummaryA Patient Service Representative III, WC & Referral is a multi-skilled professional trained to assist patients in all non-clinical aspects of a front office medical practice. This role involves scheduling, referrals, patient demographics, insurance verification, copay collection, and resolving patient inquiries.Key ResponsibilitiesScheduling and...
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Patient Services Representative III, WC
4 weeks ago
Pensacola, Florida, United States West Florida Medical Center Clinic PA Full timeJob SummaryA Patient Service Representative III, WC & Referral is a multi-skilled professional responsible for assisting patients in all non-clinical aspects of a front office medical practice. This includes scheduling, obtaining referrals, verifying patient demographics and insurance information, collecting copays, and resolving patient inquiries.Key...
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Patient Services Representative III
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Patient Services Representative III
1 month ago
Pensacola, Florida, United States West Florida Medical Center Clinic PA Full timeJob SummaryA Patient Service Representative III is a highly skilled professional responsible for providing exceptional patient care and support in a fast-paced medical practice environment. This role requires a unique blend of administrative, technical, and interpersonal skills to ensure seamless patient experiences.Key ResponsibilitiesSchedule patient...
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Patient Services Representative III
1 week ago
Pensacola, Florida, United States West Florida Medical Center Clinic PA Full timeJob SummaryA Patient Service Representative III is a multi-skilled professional trained to assist patients in the non-clinical aspects of a front office medical practice. Key responsibilities include scheduling, referrals, patient demographics, insurance verification, co-pay collection, and resolving patient inquiries.Key ResponsibilitiesSchedule patient...
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Patient Services Representative III
3 months ago
Pensacola, United States West Florida Medical Center Clinic PA Full timeJob Type Full-timeDescriptionJOB SUMMARYA Patient Service Representative III is a multi-skilled person trained to assist patients in the all non-clinical aspects of a front office medical practice, to include but not limited to the scheduling process, obtaining necessary referrals, verifying patient demographics and insurance information, collecting co-pays,...
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Patient Services Representative III
3 months ago
Pensacola, United States West Florida Medical Center Clinic PA Full timeJob Type Full-time Description JOB SUMMARY A Patient Service Representative III is a multi-skilled person trained to assist patients in the all non-clinical aspects of a front office medical practice, to include but not limited to the scheduling process, obtaining necessary referrals, verifying patient demographics and insurance information, collecting...
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Patient Services Representative
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Patient Services Representative
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Pensacola, United States West Florida Medical Center Clinic PA Full timeJOB SUMMARY A Patient Service Representative is a multi-skilled person trained to assist patients in the all non-clinical aspects of a front office medical practice, to include but not limited to the scheduling process, obtaining necessary referrals, verifying patient demographics and insurance information, collecting co-pays, and resolving patient...
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Patient Service Representative
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Pensacola, United States Forefront Dermatology Full timeOverview: Come join our team! We have an immediate need for a Patient Service Representative in our Henghold Dermatology clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Summary The Patient Service Representative is responsible for the patient check-in...
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Customer Service Representative III
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Front Office Medical Practice Assistant
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Pensacola, Florida, United States West Florida Medical Center Clinic PA Full timeJob SummaryA Patient Service Representative III, WC & Referral Coordinator is a multi-skilled professional trained to assist patients in all non-clinical aspects of a medical practice, including scheduling, referrals, and patient inquiries. This role requires strong communication and interpersonal skills to ensure operational efficiencies and provide...
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Pensacola, Florida, United States West Florida Medical Center Clinic PA Full timeJob SummaryA Medical Assistant/Patient Services Representative is a vital member of our healthcare team, responsible for providing exceptional patient care and administrative support in a fast-paced medical practice. This role requires a unique blend of clinical and administrative skills, with a focus on delivering high-quality patient experiences.Key...
