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Customer Service Representative

1 month ago

Charlotte, United States Robert Half Full time
Job DescriptionJob Description

We are offering a contract to hire employment opportunity for a Customer Service Representative in Charlotte, North Carolina with a hardware company. As a Customer Service Representative, you will play a key role in maintaining our strong customer relationships by providing top-notch service and resolving customer inquiries. This role also involves processing customer orders and maintaining accurate records.


Responsibilities:


• Handle inbound calls from customers and provide them with sales quotes.

• Collaborate with outside sales representatives to process customer orders.

• Assist customers visiting our showroom with their queries and order placement.

• Upsell or cross-sell products to customers over the phone and in the showroom.

• Research product solutions to resolve customer field-project issues.

• Work proficiently with Microsoft Office applications, particularly Excel and Word, for daily responsibilities.

• Maintain a detail oriented and positive demeanor while interacting with all customers.

• Utilize AS400 database for customer record keeping and order entry.

• Schedule appointments and follow up with customers as necessary via phone and the front desk.

• Ensure all customer service activities are carried out in accordance with our core value of Customer Focus.

• Proficiency in answering inbound calls, demonstrating excellent telephone etiquette and customer service skills.

• Prior experience in a call center environment, effectively resolving customer queries and complaints.

• Exceptional customer service skills, with the ability to empathize with, and prioritize customer needs.

• Strong data entry skills, with attention to detail and accuracy.

• Ability to manage email correspondence, responding to customer inquiries in a timely and detail oriented manner.

• Experience with both inbound and outbound calls, maintaining a high level of detail orientation at all times.

• Proficiency in Microsoft Excel and Microsoft Word for data management and documentation.

• Ability to handle order entry, ensuring all customer orders are processed accurately and promptly.

• Proven experience in scheduling appointments, managing multiple calendars and coordinating meetings.

• Knowledge of SAP for efficient customer relationship management.

• Familiarity with AS400 system for inventory management and order processing.

  • Bilingual in English and Spanish is a PLUS