Customer Service Representative
1 week ago
We are offering a contract to hire employment opportunity for a Customer Service Representative in Charlotte, North Carolina with a hardware company. As a Customer Service Representative, you will play a key role in maintaining our strong customer relationships by providing top-notch service and resolving customer inquiries. This role also involves processing customer orders and maintaining accurate records.
Responsibilities:
• Handle inbound calls from customers and provide them with sales quotes.
• Collaborate with outside sales representatives to process customer orders.
• Assist customers visiting our showroom with their queries and order placement.
• Upsell or cross-sell products to customers over the phone and in the showroom.
• Research product solutions to resolve customer field-project issues.
• Work proficiently with Microsoft Office applications, particularly Excel and Word, for daily responsibilities.
• Maintain a detail oriented and positive demeanor while interacting with all customers.
• Utilize AS400 database for customer record keeping and order entry.
• Schedule appointments and follow up with customers as necessary via phone and the front desk.
• Ensure all customer service activities are carried out in accordance with our core value of Customer Focus.
• Proficiency in answering inbound calls, demonstrating excellent telephone etiquette and customer service skills.
• Prior experience in a call center environment, effectively resolving customer queries and complaints.
• Exceptional customer service skills, with the ability to empathize with, and prioritize customer needs.
• Strong data entry skills, with attention to detail and accuracy.
• Ability to manage email correspondence, responding to customer inquiries in a timely and detail oriented manner.
• Experience with both inbound and outbound calls, maintaining a high level of detail orientation at all times.
• Proficiency in Microsoft Excel and Microsoft Word for data management and documentation.
• Ability to handle order entry, ensuring all customer orders are processed accurately and promptly.
• Proven experience in scheduling appointments, managing multiple calendars and coordinating meetings.
• Knowledge of SAP for efficient customer relationship management.
• Familiarity with AS400 system for inventory management and order processing.
- Bilingual in English and Spanish is a PLUS
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