Customer Service/ Call Center Representative

3 months ago

Charlotte, United States TEKsystems Full time
Job DescriptionJob Description

 

****MUST HAVE 1-2 YEARS OF CALL CENTER EXPERIENCE TO BE CONSIDERED****

 

Customer Service/ Call Center Representative:

Description

As a Customer Service Representative, you will provide service and support to internal and external customers. This is a pivotal role as you will be the first point of contact for many customers. Therefore, professionalism is key in this high volume and fast paced environment. These resources will be handling 60 - 150 calls that last up to 4 minutes per day.

There are three types of calls they will be receiving.

1. Price quotes and reservations request- this is when customers are calling for a quote that they have or reserve something in their suite
2. Service request – this is when they have equipment on site but not behaving like it should. The customer will call to initiate the service ticket. Eventually the equipment needs repairs.
3. Offerent call- customer done using the equipment on the project. Logistics built in to get truck out there to pick up the equipment.

A lot of request taking data and documenting what the request are. From here they escalate it up to a different department, “tier 2”, which can be the local branch, accounts receivable/payable, inside sales team, and/or digital team whom handles websites, chats, and emails.

Top Skills Details

1. 1+ years’ experience of true call center/ customer service experience (high call volume 60-150 calls)
2. Looking for someone that can think outside the box and have critical thinking skills. This person needs to be empowered to handle the call.
3. Looking for someone with a positive mindset and loves to collaborate. Teamwork and culture is very important to them.

Additional Information

We offer an exceptional environment and the opportunity to learn, grow and advance in your career. You will be supported by a strong management team that will help you achieve your goals. Plus, you will be empowered to contribute at a high level in our dynamic and engaging organization.

Additional duties include the following:
 Answer and appropriately direct inbound customer service calls and emails regarding rental termination requests, equipment service requests, rental requests, billing inquiries, escalations, etc.
 Log all call details into our ERP system
 Escalate after hours emergency service and rental requests
 Adhere to processes and call guidelines as applicable to the call type
 Other duties assigned as needed

Experience Level

Entry Level

External Communities Job Description

1. 1+ years’ experience of true call center/ customer service experience (high call volume 60-150 calls)
2. Looking for someone that can think outside the box and have critical thinking skills. This person needs to be empowered to handle the call.
3. Looking for someone with a positive mindset and loves to collaborate. Teamwork and culture is very important to them.

 

EVP
Our client is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Work Environment

This is a team of roughly 54 care team members. They have to be open to working Sunday - Saturday 5:30am-10:00pm. They will have to work at least one weekend day a week (Saturday more than likely). Shifts are 11a-8p, 12p-9p or 1-10p. Need to be willing to work these hours

They are looking for someone who wants to grow and develop with them.

Additional Skills & Qualifications

o High School diploma or equivalent
o 1-2 years Customer Service Experience
o Strong verbal skills and ability to speak clearly and articulate
o Data entry skills-40 wpm
o Proficiency in Microsoft applications
o Able to deal with a high volume of tasks, stressful, and sometimes unfamiliar situations
o Excellent time management and efficiency skills
o Excellent organizational skills with heavy attention to detail
o Able to deal with conflict and respond professionally

Impact to the Internal/External Customer

This team makes sure the client runs efficiently and effectively with day to day business.

Interview Information

2 step interview:
Phone Screen - Supervisor and Team Lead for 15-20 minutes. Looking on how well they can communicate verbally over the phone.
WebEx Virtual Interview - Supervisor and Team Lead. Asking behavior based questions.

Business Challenge

They do not have enough/ the right caliber of customer service agents to do the job.

 

  • Customer Service Representative

    5 days ago

    Charlotte, North Carolina, United States Enterprise Call Center Full time

    Enterprise Call Center is seeking a highly motivated and skilled Customer Service Representative to join our team.Job DescriptionWe are looking for an individual who can provide exceptional customer service through various integrated platforms. Our cloud-based technology ensures consistent representation of branding efforts worldwide.The ideal candidate will...

  • Call Center Representative

    4 weeks ago

    Charlotte, North Carolina, United States Five Star Call Centers Full time

    We are seeking a skilled Call Center Representative to join our team at Five Star Call Centers.Job OverviewThis is a full-time, home-based position with a competitive starting salary of $15.50 per hour, plus shift differential (extra $1/hr nights & wkds). The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to...

  • Call Center Representative

    5 days ago

    Charlotte, North Carolina, United States Autobell Car Wash, Inc. Full time

    Job SummaryThe Call Center Representative will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to internal and external customers. This role requires strong verbal and written communication skills, as well as the ability to work independently and as part of a team.

  • HVAC Customer Service Representative

    2 weeks ago

    Charlotte, United States Call Dad AC and Heating Full time

    Call Dad AC and Heating is one of the fastest growing heating and air conditioning companies in the Southeast! We also offer an atmosphere of support, recognition for hard work, and personal growth through significant advancement opportunities! PLEASE APPLY ON OUR WEBSITE!!Call Dad Careers PageGet ready for an incredible career – not just another job! If...

  • HVAC Customer Service Representative

    4 months ago

    Charlotte, United States Call Dad AC and Heating Full time

    Call Dad AC and Heating is one of the fastest growing heating and air conditioning companies in the Southeast! We also offer an atmosphere of support, recognition for hard work, and personal growth through significant advancement opportunities! Get ready for an incredible career – not just another job! If you're on the lookout for a dynamic company...

  • Customer Service Representative

    1 week ago

    Charlotte, North Carolina, United States TEKsystems Full time

    OverviewUnited Rentals is a dynamic and engaging organization seeking a skilled Customer Service Representative to join our team. This pivotal role requires strong customer service skills, critical thinking abilities, and the capacity to handle high-volume calls.Job DescriptionAs a Customer Service Representative, you will be responsible for providing...

  • Medical Call Center Representative

    6 months ago

    Charlotte, United States Meduit Full time

    Meduit is hiring Call Center Representative! ($14-$16)WHO WE ARE: Meduit was born out of a drive for excellence and a passion for improving revenue cycle management (RCM) for healthcare organizations and the patients they serve. To achieve our goal, we need you! Employees are the cornerstone of our success. Meduit is one of the nation's leading RCM solutions...

  • Customer Service Representative

    2 days ago

    Charlotte, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a permanent employment opportunity for a Customer Service Representative in Charlotte, North Carolina, 28273, United States. In this role, you will be responsible for addressing and resolving customer inquiries and issues, managing complex inquiries, and providing mentorship to Level 1 staff. You will also...

  • customer service representative

    3 weeks ago

    charlotte, United States Randstad US Full time

    customer service representative. + charlotte , north carolina + posted today **job details** summary + $17 - $18 per hour + temp to perm + no requirements + category business and financial operations occupations + referenceAB_4680541 job details Randstad is seeking Customer Service Representative in Charlotte, NC.The Security Response Center...

  • customer service representative

    3 weeks ago

    charlotte, United States Randstad US Full time

    customer service representative. + charlotte , north carolina + posted 2 days ago **job details** summary + $17 - $18 per hour + temp to perm + no requirements + category business and financial operations occupations + referenceAB_4680541 job details Randstad is seeking Customer Service Representative in Charlotte, NC.The Security Response...

  • customer service representative

    3 weeks ago

    charlotte, United States Randstad US Full time

    customer service representative. + charlotte , north carolina + posted 1 day ago **job details** summary + $17 - $18 per hour + temp to perm + no requirements + category business and financial operations occupations + referenceAB_4680541 job details Randstad is seeking Customer Service Representative in Charlotte, NC.The Security Response Center...

  • customer service representative

    1 week ago

    charlotte, United States Randstad US Full time

    customer service representative. + charlotte , north carolina + posted december 13, 2024 **job details** summary + $17 - $18 per hour + temp to perm + no requirements + category business and financial operations occupations + referenceAB_4680541 job details Randstad is seeking Customer Service Representative in Charlotte, NC.The Security...

  • Customer Service Representative

    6 days ago

    Charlotte, North Carolina, United States Modern Salon & Spa Full time

    Job Title: Customer Service RepresentativeEstimated Salary: $30,000 - $40,000 per yearWe are seeking a skilled Customer Service Representative to join our team at Modern Salon & Spa. As a key member of our front desk staff, you will be responsible for providing exceptional customer service and ensuring that our guests have a positive experience from the...

  • Customer Service Representative

    3 months ago

    Charlotte, United States TEKsystems Full time

    Job DescriptionJob Description Duration1 Duration UnitYear(s) Req Description DescriptionAs a Customer Service Representative, you will provide service and support to internal and external customers. This is a pivotal role as you will be the first point of contact for many customers. Therefore, professionalism is key in this high volume and fast paced...

  • Customer Service Representative

    1 month ago

    Charlotte, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for a Customer Service Representative to join our team in the Wholesale Distribution industry in Charlotte, North Carolina, 28213, United States. As a Customer Service Representative, you will be handling multiple responsibilities including interacting with our builders...

  • Customer Service Representative

    3 weeks ago

    Charlotte, United States CRG Corporation Full time

    Customer Service RepresentativeSummary: Our well-established client headquartered in North Charlotte is hiring for multiple B2B Customer Service and Inside Sales Representatives with a well-established team! This person will be thoroughly trained on all the company products and processes to ensure a successful transition into the role! Location: Fully...

  • HVAC Service Representative

    1 week ago

    Charlotte, North Carolina, United States Call Dad AC and Heating Full time

    About UsCall Dad AC and Heating is a rapidly growing organization in the Southeast, committed to delivering exceptional service and support to our customers.Our MissionWe strive to provide outstanding customer experiences through our team of dedicated professionals, ensuring that every interaction meets our high standards of excellence.The RoleWe are seeking...

  • Customer Service Representative

    4 weeks ago

    Charlotte, United States VXI Global Solutions Full time

    VXI is looking for highly motivated and qualified Customer Service Representativesto work full-time on-site in our world-class contact center in Charlotte, NC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients related to card services and deposits. You will be the first point of contact for...

  • Customer Service Representative

    3 weeks ago

    Charlotte, United States CRG Corporation Full time

    Customer Service RepresentativeSummary: Our well-established client headquartered in North Charlotte is hiring for multiple B2B Customer Service and Inside Sales Representatives with a well-established team! This person will be thoroughly trained on all the company products and processes to ensure a successful transition into the role! Location: Fully...

  • Call Center Representative

    3 months ago

    Charlotte, United States TEKsystems Full time

    Job DescriptionJob Description End Client (if different from Account) Duration2 Year(s) Req Description DescriptionThe purpose of the Care Team is toroute agent’s service related calls received from customers to a call center. This will give agents morecapacity to focus their efforts on new business.As part of this implementation, new phone systems...