Outbound Call Center Specialist

2 months ago

Denver, United States Lifetime Windows and Siding Full time

Are you someone who has the natural gift of gab and loves to persuade customers? If so, Lifetime Home Remodeling has the role for you We are seeking self-motivated and competitive individuals to join our dynamic team as Outbound Call Center Specialists. In this role, you will focus on making proactive outbound calls to potential customers, playing a crucial part in setting up free in-home consultations and driving our sales efforts. Our work environment emphasizes fun and professionalism, with a strong culture that rewards hard work and encourages a better quality of life.

What's in it for You

  • Competitive Compensation: Earn $18-$23 per hour plus bonuses and commissions, with on-target earnings between $65,000 and $100,000 per year.
  • Comprehensive Benefits: Full benefits package including health, dental, vision, short-term and long-term disability, and wellness benefits such as ClassPass. Also includes 401(k) with company match and a generous PTO policy.
  • Professional Development: Receive thorough training to ensure you are set up for success from day one.
  • Team Building: Participate in activities like team outings, including suites at Rockies games, fostering a strong team spirit.
  • New Headquarters: Enjoy our NEW HQ in Denver complete with new offices, conference rooms, and golf simulator tournaments.
Responsibilities
  • Outbound Calling: Make proactive outbound calls to potential customers to set appointments for our sales team.
  • Lead Follow-Up: Diligently follow up with all leads and customers in the pipeline daily and consistently.
  • Customer Interaction: Identify customers' needs, clarify information, research every issue, and provide solutions or alternatives.
  • Call Management: Manage large amounts of inbound and outbound calls in a timely manner using an automated dialer system.
  • Relationship Building: Build sustainable relationships and engage customers by going the extra mile.
  • CRM Management: Keep records of all conversations in our CRM in a comprehensible and accurate manner.
  • Performance Goals: Meet personal and team qualitative and quantitative goals.
  • Knowledge Update: Stay updated on product descriptions and participate in educational opportunities to enhance job knowledge.
Qualifications:
  • Experience: At least 1 year of call center or strong customer service-related background.
  • Typing Skills: Ability to type 40 words per minute.
  • Education: High School diploma or equivalent.
  • Communication Skills: Excellent verbal communication skills.

Join Us:

At Lifetime Home Remodeling, you will be a vital part of our customer engagement process, making meaningful connections with potential customers and driving our sales success. If you are ready to join a company that values professionalism, rewards hard work, and offers significant earning potential, we encourage you to apply. Additionally, feel free to reach out to our Talent Acquisition Manager Blake Prestage at blake.prestage@lifetimewindows.com.

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