Call Center Representative
7 days ago
Location: Denver, CO
Job Type: Full-Time
Job Summary:
We are seeking a Call Center Representative to join our team and provide exceptional customer service. As the first point of contact for our customers, you will be responsible for handling inquiries, addressing issues, and ensuring a positive experience. The ideal candidate is a skilled communicator, attentive, empathetic, and able to handle a high volume of calls in a fast-paced environment.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional, friendly manner
- Resolve customer complaints, concerns, or issues by providing accurate information or escalating as necessary
- Maintain records of customer interactions, transactions, comments, and complaints in our system
- Follow up on customer calls when necessary to ensure satisfaction and resolution
- Stay updated on company policies, services, and products to provide accurate information to customers
- Identify and report trends in customer feedback to improve service delivery
- High school diploma or equivalent (some college or call center experience preferred)
- Excellent verbal and written communication skills
- Ability to handle high-stress situations and high call volumes with patience and professionalism
- Strong problem-solving skills and attention to detail
- Proficiency in data entry and using call center software and CRM systems
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