Call Center Representative

3 weeks ago


Denver, United States Fresh Form Draft Full time
Call Center Representative

Department: Promotion Pia

Employment Type: Full Time

Location: Denver, CO

Compensation: $17.25 - $25.00 / hour

Description

Job Title: Call Center Representative

Job Location: Denver, Co
Employment Type: Full-Time
Department: Customer Service

Job Overview:

We are seeking a friendly, customer-oriented Call Center Representative to join our team. In this role, you will handle inbound and outbound calls, resolve customer inquiries, provide support, and promote customer satisfaction. You should have excellent communication skills, patience, and the ability to manage various tasks while maintaining high service standards.

Key Responsibilities
  • Respond to inbound calls and manage outbound calls in a timely manner
  • Identify and assess customers' needs to provide accurate and complete information
  • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution
  • Update customer accounts, record interactions, and maintain accurate call logs
  • Meet call handling and service level targets
  • Stay informed about company products, services, and policies to effectively resolve issues
  • Escalate complex cases or high-priority issues to the appropriate departments
  • Work with team members to achieve customer satisfaction and service goals
Skills, Knowledge and Expertise
  • High school diploma or equivalent; some college or relevant certifications preferred
  • Strong verbal and written communication skills
  • Proficiency with call center systems and CRM software (e.g., Salesforce, Zendesk)
  • Ability to multitask, prioritize, and manage time effectively
  • Empathy, patience, and a positive attitude in stressful situations
Benefits
  • Comprehensive health, dental, and vision insurance.
  • Paid time off and holidays.
  • Retirement plan with company match.
  • Professional development opportunities.
  • Fun and creative work environment.


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