Call Center Agent

1 month ago


Denver, United States Fresh Form Draft Full time
Call Center Agent

Department: Promotion Pia

Employment Type: Full Time

Location: Denver, CO

Compensation: $17.45 - $24.00 / hour

Description

Job Title: Call Center Agent

Job Location: Denver, CO
Job Type: Full-Time

Job Summary:
We are seeking a dedicated and customer-oriented Call Center Agent to join our team. In this role, you will be responsible for providing excellent customer service by answering inbound calls, addressing customer inquiries, resolving issues, and providing information about our products or services. The ideal candidate will have strong communication skills, a friendly demeanor, and the ability to handle high-pressure situations with professionalism and efficiency.

Key Responsibilities
  • Answer inbound calls promptly and professionally.
  • Address customer inquiries and provide accurate information about products/services.
  • Resolve customer complaints and issues in a timely and effective manner.
  • Document and maintain detailed records of customer interactions in the company's system.
  • Collaborate with team members and escalate complex issues to supervisors when necessary.
  • Meet or exceed performance metrics including call quality, customer satisfaction, and resolution time.
  • Stay updated on company products, services, and policies to offer accurate assistance to customers.
  • Provide follow-up on customer issues and ensure satisfaction with the resolution.
  • Handle a high volume of calls while maintaining a positive and helpful attitude.
Skills, Knowledge and Expertise
  • High school diploma or equivalent (Associate's or Bachelor's degree preferred).
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Proficiency in using computer systems, databases, and CRM software.
  • Strong listening and interpersonal skills.
Benefits
  • Competitive salary based on experience.
  • Comprehensive benefits package including health insurance, dental, and vision coverage.
  • Paid time off, including vacation and holidays.
  • Opportunities for professional development and career growth within the company.

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