Customer Service Representative

1 month ago

Laguna Niguel, United States Shea Properties Full time

**Customer Service Representative** Location **Laguna Niguel, CA** Job Code **C148** # of Openings **1** **Shea Properties Find Awesome.**

and follow the link to apply.

**Description**

The Customer Service Representative coordinates and facilitates customer service requests, provides back up to team members, and completes special projects as directed by management staff. .

The Customer Service Representative, as with all members of the Shea Properties Team, is expected to conduct himself/herself in a manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct and Confidentiality policy.

**Job Duties**

* Answers telephone calls and efficiently responds to resident inquires. Provides courteous customer service to residents, vendors, and general public.

* Completes maintenance work orders and service requests from residents and follows through to ensure completion. Contacts residents at completion of customer service requests to ensure all issues have been resolved satisfactorily.

* Coordinates requests from residents to provide specialized services such as picking up mail, watering plants and feeding pets.

* Updates and maintains a directory of local services, including schools, shopping, churches, parks, restaurants, transportation, community advents, etc. Provides information to assist residents as requested.

* Completes and tracks telephone calls to residents, including follow up calls, welcome calls and apartment work orders.

* Maintains a supply of updated brochures with Chamber of Commerce and encourages referrals.

* Creates amenities to acknowledge new babies, weddings, and any other special resident highlights as approved and directed by the Community Manager or Assistant Community Manager.

* Orders tickets to events, makes restaurant reservations, orders taxis or limousines as requested by resident.

* Accepts delivery of packages from UPS, Federal Express, etc. and delivers to apartment as requested by resident.

* Provides referral service to outside sources for maid service, car detailers, baby sitters, etc.

* Plans, organize and set up resident functions. Attends resident functions to ensure smooth implementation.

* Coordinates the preparation of resident event flyers with the marketing department for email and delivery.

* Communicate events through vehicles such as activity boards, building link/Action Build and social pages.

* Uses computer software to develop newsletters and other communications for distribution to residents and prospective residents.

* Assist with maintaining key control in accordance with company policies and procedures for all associates and vendors.

* Uses designated computer software, accurately inputs data.

* Sources, maintains and develops list of activity vendors (fitness classes, cooking classes, etc.) Measure success of activities through resident surveys.

* Develops and maintains relationship with local businesses and vendors.

* Purchase and maintain all hospitality supplies within the annual budget.

* Reviews websites on a regular basis and retains pertinent articles for resident perusal.

* Operates and understands YARDI, Yieldstar, AVID and all other property software.

* Assist with tours and leasing apartments when directed to do so by ACM or CM.

* Demonstrates the ability to handle resident complaints and direct them to the Asst. Community Manager or Community Manager when appropriate.

* Performs other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community.

**Technical/Professional Knowledge** *(Knowledge/Skills, Education, and Experience)*

* Demonstrates initiative, professionalism, personal awareness, integrity and exercises confidentiality in all areas of his/her performance.

* Effective written and oral communication.

* Time management and organization skills.

* Customer service experience required in at least one of the following industries: property management, hospitality, retail, real estate.

* Familiar with Microsoft Office products (Word/Excel/Outlook), Yardi preferred.

* High School Diploma or equivalent.

**Work Environment**

The Customer Service Representative works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies depending on the property. Hours and scheduled varies based on the needs of the community. The position is required to work weekend days (Sat/Sun). However, the Customer Service Representative should be flexible with availability depending on the needs of the property. **Physical Requirements**

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work. Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

EOE/M/F/D/V

  • Customer Service Representative

    3 months ago

    Laguna Niguel, United States Trilogy Full time

    Shea Properties – Find Awesome. Shea Properties is always looking for talented people who are interested in beginning or continuing their careers in real estate. With a portfolio that includes 11,200 apartment units and 6 million square feet of commercial space in California, Colorado and Washington—and an amazing pipeline of future projects—Shea...

  • Member Services Representative

    1 month ago

    Laguna Niguel, United States Planet Fitness Full time

    *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"*Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet...

  • Customer Service Representative

    3 days ago

    Laguna Hills, United States Just Right Services Full time

    Job DescriptionJob DescriptionJob Title: HVAC Customer Service RepresentativeLocation: South Orange County, CACompany Overview:We are a growing HVAC company in South Orange County dedicated to providing top-notch service to our customers. We are looking for a motivated and personable HVAC Customer Service Representative to join our team and play a key role...

  • Customer Service Representative

    4 weeks ago

    Laguna Hills, United States Origins World Foods Full time $18 - $22

    Retail E-commerce grocery store looking for a friendly, professional back-office customer service representative to join our team. Manage incoming phone calls/emails and texts in a professional manner while performing other office duties such as mail, credits, creating labels or invoices.Identify and assess customers’ needs to achieve satisfaction.Build...

  • Customer Service Representative

    1 week ago

    Laguna Woods, United States PrideStaff Full time

    A property management organization in Laguna Woods is searching for a Customer Service Rep. The ideal candidate will be a motivated, multi-tasker who can hit the ground running in their Resident Services Division. The Resident Services Division is the organization's central customer service hub for all resident inquiries. Representatives handle a large...

  • Customer Service Representative

    2 months ago

    Laguna Woods, United States PrideStaff Full time

    A property management organization in Laguna Woods is searching for a Customer Service Rep. The ideal candidate will be a motivated, multi-tasker who can hit the ground running in their Resident Services Division.The Resident Services Division is the organization's central customer service hub for all resident inquiries. Representatives handle a large volume...

  • Customer Service Representative

    4 weeks ago

    Laguna Hills, United States Origins World Foods Full time

    Retail E-commerce grocery store looking for a friendly, professional back-office customer service representative to join our team. Manage incoming phone calls/emails and texts in a professional manner while performing other office duties such as mail, credits, creating labels or invoices.Identify and assess customers’ needs to achieve satisfaction.Build...

  • Customer Service Representative

    3 months ago

    Laguna Woods, United States PrideStaff Full time

    Job DescriptionJob DescriptionA property management organization in Laguna Woods is searching for a Customer Service Rep. The ideal candidate will be a motivated, multi-tasker who can hit the ground running in their Resident Services Division. The Resident Services Division is the organization’s central customer service hub for all resident inquiries....

  • Patient Services Representative

    4 days ago

    Laguna Niguel, California, United States All For Health, Health For All Inc Full time

    Position OverviewAt All For Health, Health For All Inc, we are seeking dedicated individuals to fill the role of Front Desk Clerk. This position offers a unique opportunity to engage proactively with patients and collaborate with our healthcare team.Key Responsibilities• Greet patients warmly and manage phone inquiries with a positive demeanor.•...

  • Customer Service Representative

    1 month ago

    Laguna Hills, United States APFSC Full time

    Job DescriptionJob DescriptionTHIS IS NOT A REMOTE POSITION.The Company:We are devoted to our customer's cause and offer the best debt management program available. Striving to maintain the highest quality standards, we help families get back on track through financial counseling and education. Working together, we find a better way out of debt, and a...

  • Customer Service Representative

    1 month ago

    Laguna Hills, United States APFSC Full time

    Job DescriptionJob DescriptionTHIS IS NOT A REMOTE POSITION.The Company:We are devoted to our customer's cause and offer the best debt management program available. Striving to maintain the highest quality standards, we help families get back on track through financial counseling and education. Working together, we find a better way out of debt, and a...

  • Personal Banker

    1 month ago

    Laguna Niguel, United States SchoolsFirst FCU Full time

    Personal Banker (Member Service Representative II) We’re always looking for diverse, talented, service-oriented people to join our exceptional team. Pay Range: $22.68 - $32.88 Scheduled Weekly Hours: 30 What You’ll Be Doing Provides World Class Member service to Members visiting branch/service center locations. Processes transactions in the general...

  • Customer Service Representative I

    3 months ago

    Laguna Woods, United States Village Management Services, Inc Full time

    Job DescriptionJob DescriptionJOB SUMMARY:Under supervision, answers resident and company requests for service both by telephone and in person; collects all relevant information and decides priority, type of service, etc., enters data into computer system; schedules all inside residential work to the satisfaction of residents; participates in all Customer...

  • Retail Experience Manager

    5 days ago

    Laguna Niguel, California, United States Fleet Feet Sports Full time

    About the RoleFleet Feet Sports is seeking a highly skilled Retail Experience Manager to join our team. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesCustomer Experience: Create a positive and engaging customer experience by providing...

  • Insurance Customer Service Representative

    3 months ago

    Laguna Hills, United States Ellen Williams Full time

    Job DescriptionJob DescriptionWe are seeking enthusiastic, self-driven, customer service representatives with a desire to make a difference in peoples lives.As our newest team mate you will service existing clients and new customers with their Auto and Home insurance needs. You'll work with a team of licensed professionals who collaborate to ensure that...

  • Front Desk

    3 months ago

    Laguna Woods, United States Goldfish Swim School - Aliso Viejo Full time

    Job DescriptionJob DescriptionAre you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! Were a rapidly growing, award-winning franchise that is not your typical company!We change lives. We help children reach their goals. We work in a...

  • Pharma Account Representative

    9 hours ago

    Laguna Niguel, California, United States Access Pharmaceutical Inc. Full time

    About the OpportunityAccess Pharmaceutical Inc. is seeking a highly motivated and reliable individual to promote our pharmaceutical products to physicians. As a key member of our sales team, you will be responsible for delivering exceptional service to our customers while driving business growth and success.Responsibilities• Utilize a variety of computer...

  • 2021 Customer Service Representative

    2 months ago

    Laguna Beach, United States UQ EUS Full time

    **2021 Customer Service Representative - TeleTech Sta. Rosa** Sta. Rosa, Laguna Have the opportunity to work differently, enjoy great pay and benefits, and love the people you work with! Artificial Intelligence Bioinformatics Computer Graphics & Animation Computer Science (all other) Computer Systems and Networks Cyber Security Data Science Design & User...

  • Sales - Retail Product Specialist

    3 months ago

    Laguna Niguel, United States Hyundai Of Laguna Niguel Full time

    Job DescriptionJob DescriptionAutomotive Sales Representative Job Responsibilities:Sales Representatives spend time with customers to determine their needs and discuss vehicle optionsSales Representatives commit to becoming an auto sales expert and gain in-depth knowledge of vehicles and technologySales Representatives test drive vehicles to demonstrate...

  • Guest Services Representative

    1 week ago

    Laguna Beach, California, United States JC Resorts Full time

    Guest Services Representative (Full-time)Job Category: Customer SupportJC Resorts is looking for a committed Guest Services Representative to enhance our team. In this position, you will play a crucial role in delivering outstanding service to our visitors, ensuring their experience is both pleasant and unforgettable.Check in guests and allocate...