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Retail Experience Manager

2 months ago

Laguna Niguel, California, United States Fleet Feet Sports Full time
About the Role

Fleet Feet Sports is seeking a highly skilled Retail Experience Manager to join our team. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Customer Experience: Create a positive and engaging customer experience by providing personalized service, product knowledge, and solutions to meet customer needs.
  • Team Development: Recruit, onboard, develop, and coach a high-performing team of sales associates to achieve sales goals and provide exceptional customer service.
  • Store Operations: Oversee daily store operations, including inventory management, visual merchandising, and loss prevention.
  • Performance Management: Conduct regular performance evaluations, provide feedback, and develop action plans to improve sales performance and customer satisfaction.
  • Training and Development: Design and deliver training programs to enhance sales skills, product knowledge, and customer service skills.
Requirements
  • 2-3 years of retail experience in a customer-facing sales setting.
  • Proven leadership ability with a track record of leading high-performing teams.
  • Excellent communication and interpersonal skills.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
What We Offer
  • A dynamic and fast-paced work environment.
  • Opportunities for career growth and professional development.
  • A competitive salary and benefits package.
  • A fun and supportive team environment.