Customer Service Representative

1 week ago


Laguna Hills, United States Just Right Services Full time
Job DescriptionJob Description

Job Title: HVAC Customer Service Representative

Location: South Orange County, CA

Company Overview:
We are a growing HVAC company in South Orange County dedicated to providing top-notch service to our customers. We are looking for a motivated and personable HVAC Customer Service Representative to join our team and play a key role in our day-to-day operations. If you are a self-starter with a passion for delivering excellent customer service and aspire to advance within the company, we want to hear from you

Job Responsibilities:

• Answer customer calls professionally and efficiently through Housecall Pro.
• Schedule and dispatch HVAC technicians based on customer needs and service schedules.
• Manage multiple phone lines and handle high call volumes with ease.
• Use knowledge of the Orange County area to optimize scheduling and routing.
• Enter and update data in Excel and other spreadsheets, ensuring accuracy and efficiency.
• Collaborate with the team to provide top-quality service and resolve customer inquiries.
• Assist with other administrative tasks as needed, supporting the management team.
• Train and grow into a key role within the company, with opportunities for advancement.

Qualifications:

• Minimum typing speed of 40 words per minute.
• Strong understanding of the Orange County geographical area.
• Proficiency in Excel and spreadsheet management.
• Previous experience with scheduling and dispatching is preferred.
• Knowledge of the HVAC industry is a plus, but not required; willingness to learn is essential.
• Excellent people and phone skills; ability to communicate clearly and effectively.
• Outgoing personality and ability to work well in a fast-paced environment.
• Self-motivated with a desire to grow within the company.

What We Offer:

• Competitive salary based on experience.
• Comprehensive training and ongoing support.
• Opportunities for career advancement and development within our management team.
• Friendly and supportive work environment.

If you meet the qualifications and are excited about the opportunity to grow with our company, please submit your resume and a brief cover letter explaining why you are the ideal candidate for this position.

How to Apply:
Please send your resume and cover letter to drewh@justrightservices.com with the subject line “HVAC Customer Service Representative Application or reply through the zip recruiter portal.

We look forward to hearing from you

Company DescriptionJust Right Services is an HVAC Company serving the Orange County service area.
We are seeking qualified Comfort Advisors with exceptional customer service skills to deliver the Just Right Experience.
We offer great pay and benefits to the right individuals.Company DescriptionJust Right Services is an HVAC Company serving the Orange County service area.\r
We are seeking qualified Comfort Advisors with exceptional customer service skills to deliver the Just Right Experience.\r
We offer great pay and benefits to the right individuals.

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