Customer Service Representative

4 weeks ago


Laguna Hills, United States Origins World Foods Full time
Retail E-commerce grocery store looking for a friendly, professional back-office customer service representative to join our team. 

  • Manage incoming phone calls/emails and texts in a professional manner while performing other office duties such as mail, credits, creating labels or invoices.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.
  • Work with the team to resolve issues with orders.
  • Be innovative and help implement new office procedures if/when needed.

Requirements and Skills:
  • Proven customer support experience or experience as a Client Service Representative.
  • Strong phone contact handling skills and active listening.
  • Be willing to be trained on systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters and situations.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Be able to work under pressure.
  • Be more than proficient in Excel and Word.




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