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Customer Service Representative
4 weeks ago
- Manage incoming phone calls/emails and texts in a professional manner while performing other office duties such as mail, credits, creating labels or invoices.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
- Work with the team to resolve issues with orders.
- Be innovative and help implement new office procedures if/when needed.
Requirements and Skills:
- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Be willing to be trained on systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters and situations.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Be able to work under pressure.
- Be more than proficient in Excel and Word.
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