Customer Service Representative

6 months ago

Laguna Niguel, United States Trilogy Full time

Shea Properties – Find Awesome.

Shea Properties is always looking for talented people who are interested in beginning or continuing their careers in real estate. With a portfolio that includes 11,200 apartment units and 6 million square feet of commercial space in California, Colorado and Washington—and an amazing pipeline of future projects—Shea Properties can help you find your awesome. Our associates love the collaborative, supportive, family-friendly work environment. Our leadership team encourages input at all levels and embodies Shea’s Core Values of Honesty and Integrity, Respect for Others, Teamwork and Competitive Spirit. 

Description

The Customer Service Representative coordinates and facilitates customer service requests, provides back up to team members, and completes special projects as directed by management staff. . 

The Customer Service Representative, as with all members of the Shea Properties Team, is expected to conduct himself/herself in a manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct and Confidentiality policy. The pay range for this position is $21.00 - $23.00.hour. The Customer Service Representative is also eligible to participate in the Office Sales Bonus, Club Shea Program and the discretionary annual bonus plan. JF Shea offers a competitive benefit package including PTO, paid holidays, medical, dental, dental, vision, 401K, disability, life insurance, 35% discounted apartment (based on availability) and cell phone allowance.

 Job Duties Answers telephone calls and efficiently responds to resident inquires. Provides courteous customer service to residents, vendors, and general public. Completes maintenance work orders and service requests from residents and follows through to ensure completion. Contacts residents at completion of customer service requests to ensure all issues have been resolved satisfactorily. Coordinates requests from residents to provide specialized services such as picking up mail, watering plants and feeding pets. Updates and maintains a directory of local services, including schools, shopping, churches, parks, restaurants, transportation, community advents, etc. Provides information to assist residents as requested. Completes and tracks telephone calls to residents, including follow up calls, welcome calls and apartment work orders. Maintains a supply of updated brochures with Chamber of Commerce and encourages referrals. Creates amenities to acknowledge new babies, weddings, and any other special resident highlights as approved and directed by the Community Manager or Assistant Community Manager. Orders tickets to events, makes restaurant reservations, orders taxis or limousines as requested by resident. Accepts delivery of packages from UPS, Federal Express, etc. and delivers to apartment as requested by resident. Provides referral service to outside sources for maid service, car detailers, baby sitters, etc. Plans, organize and set up resident functions. Attends resident functions to ensure smooth implementation. Coordinates the preparation of resident event flyers with the marketing department for email and delivery. Communicate events through vehicles such as activity boards, building link/Action Build and social pages. Uses computer software to develop newsletters and other communications for distribution to residents and prospective residents. Assist with maintaining key control in accordance with company policies and procedures for all associates and vendors. Uses designated computer software, accurately inputs data. Sources, maintains and develops list of activity vendors (fitness classes, cooking classes, etc.) Measure success of activities through resident surveys. Develops and maintains relationship with local businesses and vendors. Purchase and maintain all hospitality supplies within the annual budget. Reviews websites on a regular basis and retains pertinent articles for resident perusal. Operates and understands YARDI, Yieldstar, AVID and all other property software. Assist with tours and leasing apartments when directed to do so by ACM or CM. Demonstrates the ability to handle resident complaints and direct them to the Asst. Community Manager or Community Manager when appropriate. Performs other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community.

Technical/Professional Knowledge

Demonstrates initiative, professionalism, personal awareness, integrity and exercises confidentiality in all areas of his/her performance. Effective written and oral communication. Time management and organization skills. Customer service experience required in at least one of the following industries: property management, hospitality, retail, real estate.  Familiar with Microsoft Office products (Word/Excel/Outlook), Yardi preferred. High School Diploma or equivalent. 

Work Environment

The Customer Service Representative works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies depending on the property. Hours and scheduled varies based on the needs of the community. The position is required to work weekend days (Sat/Sun). However, the Customer Service Representative should be flexible with availability depending on the needs of the property.

Physical Requirements

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work.

Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

EOE/M/F/D/V

  • Customer Service Representative

    4 weeks ago

    Laguna Niguel, California, United States Domino's Pizza LLC Full time

    We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our valued customers.Key Responsibilities:Greet customers and take orders with a smileOperate the cash register and collect payments from customersMaintain a clean...

  • Customer Service Representative

    4 weeks ago

    Laguna Niguel, California, United States Planet Fitness Full time

    Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Key ResponsibilitiesGreeting and Customer Service: Greet members, prospective members and guests, providing exceptional customer service.Member...

  • Customer Service Representative

    4 weeks ago

    Laguna Niguel, California, United States Kroger Full time

    Job DescriptionAs a Customer Service Representative at Ralphs, you will be responsible for providing exceptional customer service in a safe and clean environment. This includes treating customers and employees with fairness and respect, promoting an inclusive work environment, and being a responsible member of the community.Key Responsibilities:Create a...

  • Supervisor Customer Services

    3 weeks ago

    Laguna Niguel, United States United States Postal Service Full time

    1. Provides relief supervision for retail and delivery functions at Postal facilities. Maintains a flexible work schedule and perform duties at various locations or tours, sometimes with minimal advance notice.2. Supervises city and/or rural delivery operations. Monitors bargaining unit employees in the sorting and delivery of mail to ensure adherence to...

  • Supervisor Customer Services

    2 weeks ago

    laguna niguel, United States United States Postal Service Full time

    1. Provides relief supervision for retail and delivery functions at Postal facilities. Maintains a flexible work schedule and perform duties at various locations or tours, sometimes with minimal advance notice.2. Supervises city and/or rural delivery operations. Monitors bargaining unit employees in the sorting and delivery of mail to ensure adherence to...

  • Customer Service Representative

    4 weeks ago

    Laguna Niguel, California, United States Walgreens Full time

    At Walgreens, we're looking for a Customer Service Associate to join our team. As a key member of our retail sales team, you'll be responsible for delivering exceptional customer experiences and providing courteous, fair, friendly, and efficient checkout service. Your goal will be to recommend items for sale to customers and suggest trade-up and/or companion...

  • Customer Service Representative

    4 weeks ago

    Laguna Niguel, California, United States Walgreens Full time

    Job SummaryAs a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This role involves engaging customers and patients by greeting them and offering assistance with products and services. You will resolve customer issues and answer questions to ensure a positive customer...

  • Customer Service Representative

    4 weeks ago

    Laguna Niguel, California, United States The Kroger Company Full time

    Job Summary: As a Clerk at The Kroger Company, you will be responsible for providing excellent customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Effectively communicate with customers and respond to their questions and requests in a timely manner.Operate equipment according to company guidelines.Follow basic...

  • Member Services Representative

    4 months ago

    Laguna Niguel, United States Planet Fitness Full time

    *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"*Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet...

  • Customer Service Liaison

    1 month ago

    Laguna Niguel, California, United States Cypress Premium Funding Full time

    Job SummaryWe are seeking a highly skilled Customer Service Liaison to provide exceptional support to our clients. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesRespond to customer inquiries and resolve technical issues in a timely and...

  • Front Desk Representative

    3 weeks ago

    Laguna Niguel, United States Kisco Senior Living Full time

    The Front Desk Representative provides exceptional customer service via the front desk to establish a warm, secure and friendly atmosphere in the community. Pay: $19-$20/hr What will I do every day? Monitor residents and guests coming in and out of t Front Desk, Representative, Retail

  • Automotive Sales Representative

    1 month ago

    Laguna Niguel, California, United States Hyundai Of Laguna Niguel Full time

    Job DescriptionAs a Sales Representative at Hyundai Of Laguna Niguel, you will be responsible for building relationships with customers to understand their needs and preferences. You will work closely with customers to demonstrate industry-leading features of our vehicles and provide personalized sales experiences.Key Responsibilities:Meet with customers to...

  • Supervisor Customer Services

    2 weeks ago

    Laguna Niguel, CA, United States United States Postal Service Full time

    Provides relief supervision for retail and delivery functions at Postal facilities. Maintains a flexible work schedule and perform duties at various locations or tours, sometimes with minimal advance notice.Supervises city and/or rural delivery operations. Monitors bargaining unit employees in the sorting and delivery of mail to ensure adherence to...

  • Vacation Rental Sales Representative

    4 weeks ago

    Laguna Niguel, California, United States KW Laguna Full time

    We are seeking a skilled Vacation Rental Sales Representative to join our team at KW Laguna. As a key member of our team, you will be responsible for converting pre-qualified leads, scheduling and conducting listing presentations, and contacting all leads and requests in a timely manner to ensure the growth of our customer base.Key Responsibilities:Convert...

  • Wireless Sales Representative

    4 weeks ago

    Laguna Niguel, California, United States BeMobile Full time

    Job DescriptionBeMobile Wireless Sales Associate- Verizon Authorized RetailerBeMobile Verizon is expanding with new locationsWe are seeking professional, motivated, and results-oriented Sales Representatives with a close the deal mentality to join our team. If you have a high level of energy, can sell, and demonstrate extraordinary customer service, BeMobile...

  • Cashier and Customer Service Representative

    14 hours ago

    Laguna Hills, California, United States Kroger Full time

    We are seeking a detail-oriented Cashier and Customer Service Representative to join our team at Kroger. As a key member of our store staff, you will be responsible for providing excellent customer service, operating a cash register, and maintaining a clean and organized store environment.Job SummaryThis role requires strong communication skills, a positive...

  • Sales Retail Product Specialist

    6 months ago

    Laguna Niguel, United States Hyundai Of Laguna Niguel Full time

    AUTOMOTIVE SALES REPRESENTATIVE JOB RESPONSIBILITIES: Sales Representatives spend time with customers to determine their needs and discuss vehicle options Sales Representatives commit to becoming an auto sales expert and gain in-depth knowledge of vehicles and technology Sales Representatives test drive vehicles to demonstrate industry leading...

  • Customer Experience Champion

    2 weeks ago

    Laguna Niguel, California, United States Wild Fork Foods Full time

    About the Role: As a Wild Fork Foods Team Member, you will be responsible for delivering an exceptional customer experience. This includes providing personalized product recommendations, maintaining a high level of product knowledge, and ensuring proper inventory control.Key Responsibilities:Be a Brand Ambassador - passionately promote our quality products...

  • Customer Experience Coordinator

    1 month ago

    Laguna Niguel, California, United States Marshalls Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Experience Coordinator to join our team at Marshalls. As a key member of our front-of-store team, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates, and ensuring prompt and courteous customer service.Key Responsibilities:Lead by...

  • Appliance Repair Professional

    3 days ago

    Laguna Niguel, California, United States Flamingo Appliance Service Full time

    Appliance Repair TechnicianPlease note that this position is only open to candidates who are currently authorized to work in the United States.We are seeking an Appliance Repair Technician to join our team. As an Appliance Repair Technician, you will perform all repair, installation, and maintenance duties required by our customers. Your responsibilities...