Customer Service Representative

3 months ago

Scottsdale, United States Colibri Group Full time

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,

Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,

and the community as a whole.

We have a rich and storied history. Colibri is one of the pioneers of online professional education,

introducing some of the first web-based professional education courses in 2001. Today, the company's

family of brands are the leading online professional education platforms in their respective end-markets.

We proudly to serve >1 million customers annually and employ more than 1,500 mission-aligned

professionals. To learn more, please visit: www.colibrigroup.com

Position Overview

The Customer Service Representative position is a support role for students and instructors, reporting to the Site Manager. The primary responsibility of this role is to create a point of contact for our internal and external teams, supporting the daily facility needs, identifying and solving procedural issues with the Site Manager, and creating raving fans of our customers and students by providing white glove customer service. Individuals in this role must be happy, patient, motivated, caring, and responsive to co-workers, students and customers, and are responsible for being the face of the school and creating a positive environment. This is an onsite position that requires schedule flexibility with some evenings or weekend hours required.

What You'll Do

    • Welcoming all guests, checking students in, and assisting students with scheduling.
    • Answer all in person student inquiries about classes and testing, as well as any questions about the site, state testing, and more, in a timely manner.
    • Answer virtual student inquiries via chat support or phone support in a timely manner.
    • Responsible for accurate data entry of student information, and accurate maintenance of student and class records using a Customer Relationship Management system.
    • Assist the Site Manager by confirming class schedules with instructors and attendance documentation, assist with inventory counting, cash reconciliation, collecting reporting data, and other daily operational duties as assigned.
    • Perform administrative tasks associated with class preparedness and processing, such as assisting instructors with preparing classroom materials and technology support as needed.
    • Assist students with licensing applications.
    • Assist in keeping the classrooms, testing rooms, and overall facility neat, clean, well-stocked, and well maintained.
    • Provide friendly service, support, and encouragement to students.
    • Work offsite at special events such as expos and fairs.
    • Complete other duties and special projects as assigned.
What You'll Need to Succeed
    • High school diploma or GED required; some college preferred.
    • Minimum 1-2 years of experience with customer facing roles required.
    • Must be proficient in Microsoft Office.
    • Basic experience with using CRM software preferred.
    • Excellent customer service skills, including a pleasant demeanor and tactfulness.
    • Ability to multi-task and practice critical thinking in a fast-paced environment.
    • Physical Requirements: The ability to lift boxes up to 40 pounds, sitting or standing for extended periods of time. The ability to set up, break down, and move tables and chairs for events.


Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today

  • Customer Service Representative

    4 weeks ago

    Scottsdale, Arizona, United States FooteWork Auto License & Title Service Full time

    About UsFooteWork Auto License & Title Service is a leading provider of motor vehicle services, established in 1998. Our mission is to deliver exceptional customer experiences through our team of dedicated professionals.Job OverviewWe are currently seeking a qualified Customer Service Representative/Title Clerk to join our team at our Scottsdale location. As...

  • Customer Service Representative

    7 days ago

    Scottsdale, United States Style Netbox Full time

    Join Our Team: Customer Service RepresentativeAre you passionate about helping people and providing exceptional customer support? Style Netbox is looking for a friendly and dedicated Customer Service Representative to join our team in Scottsdale, AZ.About the Role: As a Customer Service Representative at Style Netbox, you will be the primary point of contact...

  • Customer Service Representative

    7 days ago

    Scottsdale, United States Style Netbox Full time

    Join Our Team: Customer Service Representative Are you passionate about helping people and providing exceptional customer support? Style Netbox is looking for a friendly and dedicated Customer Service Representative to join our team in Scottsdale, AZ. About the Role: As a Customer Service Representative at Style Netbox, you will be the primary point of...

  • Customer Service Representative

    3 weeks ago

    Scottsdale, United States Style Netbox Full time

    Join Our Team: Customer Service Representative Are you passionate about delivering exceptional customer experiences? Style Netbox is seeking a dedicated Customer Service Representative to join our team in Scottsdale, AZ. If you have excellent communication skills and a knack for problem-solving, we'd love to hear from you! About the Role: As a Customer...

  • Customer Service Representative

    7 days ago

    Scottsdale, United States Style Netbox Full time

    Join Our Team: Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Style Netbox is seeking a dedicated Customer Service Representative to join our team in Scottsdale, AZ. If you have excellent communication skills and a knack for problem-solving, we'd love to hear from you!About the Role:As a Customer Service...

  • Customer Service Representative

    4 days ago

    Scottsdale, Arizona, United States Michael's Inc Full time

    About Our Team We are a dynamic team of customer-focused professionals who are passionate about delivering exceptional service to our customers. As a Customer Service Representative at Michaels, you will play a critical role in ensuring that our customers receive a positive shopping experience. Job Description As a Customer Service Representative, you will...

  • Customer Service Representative

    2 weeks ago

    Scottsdale, United States Style Netbox Full time

    Join Our Team: Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Style Netbox is seeking a dedicated Customer Service Representative to join our team in Scottsdale, AZ. If you have excellent communication skills and a knack for problem-solving, we'd love to hear from you!About the Role:As a Customer Service...

  • Customer Service Representative

    7 months ago

    Scottsdale, United States Staff My Agency Full time

    Customer Service Representatives work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the company's products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts. Additionally, Customer...

  • Customer Service Representative

    3 weeks ago

    Scottsdale, Arizona, United States AZ Green Cleaning LLC Full time

    Job Overview: We are seeking a highly skilled Customer Service Representative to join our team at AZ Green Cleaning LLC in Scottsdale. As a key member of our staff, you will be responsible for providing exceptional customer service and creating a positive experience for our customers.Estimated Salary: $40,000 - $60,000 per year, depending on experience and...

  • Customer Service Representative

    4 days ago

    Scottsdale, Arizona, United States The Italiano Full time

    Customer Service Representative OpportunityEstimated Salary: $40,000 - $45,000 per year.We are seeking a highly motivated Customer Service Representative to join our team at The Italiano. As a Host, you will play a key role in delivering exceptional customer experiences and ensuring the smooth operation of our restaurant.Key Responsibilities:• Greet guests...

  • Customer Service Representative

    7 days ago

    Scottsdale, United States StaffMyAgency LLC Full time

    Joe Dufek - State Farm Agency, located in Scottsdale, AZ is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent.If you have a talent for customer care and understand the needs and motivations of people, we want you...

  • Customer Service Representative

    2 weeks ago

    Scottsdale, United States StaffMyAgency LLC Full time

    Joe Dufek - State Farm Agency, located in Scottsdale, AZ is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent.If you have a talent for customer care and understand the needs and motivations of people, we want you...

  • Customer Service Representative

    7 days ago

    Scottsdale, United States StaffMyAgency LLC Full time

    Job description: Customer Service & Sales Representatives work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the company's products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer...

  • Customer Service Representative

    5 days ago

    Scottsdale, Arizona, United States Curaleaf Full time

    Company Overview:Curaleaf is a leading provider of cannabis products and services. We are committed to delivering exceptional customer experiences and building strong relationships with our guests.Job Description:We are seeking a highly skilled Sales Associate to join our team. As a Sales Associate, you will be responsible for representing Curaleaf as a...

  • Customer Service Representative

    1 month ago

    Scottsdale, United States Axon Enterprise Inc Full time

    You will provide world class customer service to Axon customers through multiple communication channels which may include, but are not limited to, email, phone, web chat and community forums. You will be in a customer focused environment and responsi Customer Service Representative, Customer Service, Representative, Technology, Retail, Benefits

  • Customer Service Representative

    4 days ago

    Scottsdale, Arizona, United States Benihana Full time

    The ONE Group, a global leader in Vibe Dining, is seeking a skilled Customer Service Representative to join their team. With energetic, high-end restaurants and bars in cities worldwide, we take pride in executing an unforgettable experience for our guests.Salary InformationThe estimated salary for this position is $55,000 - $65,000 per year, depending on...

  • Customer Service Representative

    6 days ago

    Scottsdale, Arizona, United States Smashburger Full time

    **About the Role:**We are seeking a highly motivated and customer-focused Customer Service Representative to join our Smashburger team. As a valued member of our restaurant staff, you will be responsible for delivering exceptional guest experiences by ensuring every interaction is friendly, efficient, and memorable.**Key Responsibilities:**Provide Gold...

  • Customer Service Representative

    2 weeks ago

    Scottsdale, Arizona, United States Sonesta International Hotels Full time

    Job SummaryWe are seeking a skilled and customer-focused Customer Service Representative to join our team at Sonesta International Hotels. As a key member of our front desk operations, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in/check-out processes. Your ability to multitask, work under pressure, and...

  • Customer Service Representative

    4 weeks ago

    Scottsdale, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a temp to hire employment opportunity for a Customer Service Representative in SCOTTSDALE, Arizona. This role is situated within the industry and requires a detail oriented individual to take on the responsibility of managing client inquiries and maintaining their accounts. Responsibilities: • Handle customer...

  • Customer Service Representative

    2 days ago

    Scottsdale, United States Americor Full time

    Kickstart a rewarding career with one of the nations consecutive Best Places to Work by joining our award-winning team as a part-time Customer Service Representative! As a Customer Service Representative at Americor, youll be the first point of contact for customers, helping to understand their needs, explain our services, and direct them to the right...