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Front Desk Representative

1 month ago

Philadelphia, United States Fresh Form Draft Full time
Front Desk Representative

Department: Setup Winks

Employment Type: Full Time

Location: Philadelphia, PA

Compensation: $17.80 - $24.00 / hour

Description

Location: Philadelphia, PA
Job Type: Full-Time
Reports To: Front Office Manager/Hotel Manager

Job Summary:

We are seeking a friendly and organized Front Desk Representative to join our team. As the first point of contact for guests or clients, you will play a key role in providing excellent customer service, answering queries, managing reservations, and ensuring smooth operations at the front desk.

Key Responsibilities
  • Greet and welcome guests, clients, and visitors in a warm and professional manner.
  • Answer, screen, and forward incoming phone calls.
  • Handle guest inquiries and provide accurate information regarding the company's services and policies.
  • Check guests in and out, handling necessary documentation and transactions.
  • Maintain a clean, organized, and professional front desk and lobby area.
  • Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and ensure smooth operations.
  • Assist with administrative tasks such as data entry, filing, and managing correspondence.
  • Monitor security by checking visitor logs and issuing visitor badges.
Skills, Knowledge and Expertise
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, RMS, or similar).
  • Excellent organizational and multitasking abilities.
  • Ability to remain calm and professional under pressure.
  • Availability to work flexible hours, including evenings, weekends, and holidays.
  • High school diploma.
Benefits
  • Competitive salary and performance-based bonuses.
  • Health, dental, and vision insurance.
  • 401(k) plan with company match.
  • Paid time off and holidays.
  • Opportunities for professional development and career growth.