Customer Service Rep, Patient Concierge

2 months ago

Irving, United States Biote Holdings Full time

** Customer Service Rep, Patient Concierge**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO01031 Showing 1 location **Job Details**

**Description**

**Duties and Responsibilities**

* Interacting with potential patients and practitioners via inbound and outbound channels; understanding and interpreting technical requirements, providing information, and developing accounts.

* Evaluates patient needs, offering guidance and recommendations to locate a provider.

* Maintains and improves quality results by following best practices and recommending improved policies and procedures.

* Continually updates knowledge proactively participating in educational opportunities.

* Accomplishes department and organization goals by accepting ownership for accomplishing new and varying requests.

* Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information.

* Adopts a continuous improvement approach to the Service Desk function and key operational metrics; identifies and implements improvement opportunities for efficiencies and automation.

* Monitors service delivery and ensures excellence in service levels.

* Handle customer and patient nutraceutical questions.

* Ensures deadlines and targets are met.

* Promotes goodwill and a positive image of the company to callers.

* Provides timely and accurate information to incoming customer product knowledge requests.

* Provides timely feedback to the company regarding service failures or customer concerns.

* Takes initiative with team members to stay actively engaged in Customer Service team-related work activities and seeks to support organizational needs when available utilizing proper prioritization of tasks.

**Skills and Experience Required**

* High school diploma or equivalent required, Bachelors degree preferred.

* Kind self-starter, fast learner, and reliable human

* At least 2 yrs of experience in a busy medical office/customer service position effectively handling inbound and outbound calls.

* Passionate about wellness; dedicated to helping people live healthier and happier lives.

* Customer-focused; ability to identify the appropriate solution for each customers individualized needs.

* Strong computer skills; proficiency in MS Office Desktop & Web Applications.

* Ability to effectively adapt to rapidly changing technology and apply it to business needs.

* Ability to thrive in a sense-of-urgency environment and leverage best practices.

* Demonstrates initiative, flexibility, and ability to adapt to changing priorities and work environments.

* Strong time-management and organizational skills with the ability to manage multiple projects simultaneously; ability to quickly prioritize tasks.

* Proven track record of prospecting, closing and exceeding sales goals.

* Skilled at building and maintaining relationships.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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