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Mortgage Customer Service Rep

2 months ago

Irving, United States JoCo Full time

What is the position:

The Mortgage Customer Service Rep. is responsible for providing quality service to mortgage customers.

What will you do:

  • Assist the loan department in building customer relationships
  • Manage a heavy call volume
  • Support the Loan Department with the processing of mortgage loan documentation
  • Interact with the Loan Officer, other internal department personnel, and customers
  • Ensure tasks are completed timely, accurately, and professionally
  • Resolve loan documentation issues
  • Maintain and continuously improve loan operations policy, procedure, and performance.
  • Ensures loans and processes meet compliance standards.
  • Assist with reports and audits in the evaluation of loan operations performance.

What are the requirements:

  • High School Diploma required
  • Call/contact center experience
  • Able and willing to quickly learn industry
  • Some knowledge of general banking policies/procedures
  • Proficiency with Microsoft programs
  • Excellent oral and written communication skills
  • Strong organizational and prioritization skills
  • Ability to multi-task, think, and act strategically
  • Able to pass a drug, background, and fingerprint screen
  • Excellent customer service skills

You would be really happy working here if:

  • You can strategize, understanding the goals of the company and creating effective plans to achieve those goals.
  • You can be counted on in crucial times, possessing great focus while completing projects successfully and efficiently.

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