Concierge

1 week ago


Irving, United States Worth Ross Management Co Inc Part time $17 - $18
Job DescriptionJob Description

Location: Luxury/Resort high-rise Condo in Irving/Los Colinas Area Zip Code 75039


Schedule: Flexible/Options Overnight Monday/Tuesday, Tues/Wed or Wed/Thurs 11pm - 7am. Fill in as needed on other shifts


About Us

Worth Ross Management Company is an award-winning industry leader, renowned for our exceptional team and commitment to excellence in HOA management. We pride ourselves on recruiting and retaining top talent, fostering a diverse and inclusive environment that drives our success. Our philosophy is simple: diversity and inclusion are the keys to forward progress.

About the Role

We are seeking a Concierge who is self-motivated, outgoing, and detail-oriented, with a strong focus on customer service. This role is pivotal in creating a welcoming atmosphere for residents, guests, and vendors. You will manage building access, provide exceptional service, and ensure a high level of personal attention. If you thrive in a dynamic environment and enjoy helping others, this is the perfect opportunity for you.

Key Responsibilities

  • Customer Service Excellence: Engage professionally with residents, guests, and vendors, ensuring a warm and welcoming environment.
  • Resident Support: Identify and address residents’ needs, answer questions, and provide thoughtful solutions.
  • Service Improvement: Actively listen to resident feedback and suggest enhancements to our services.
  • Vendor Coordination: Assist residents in scheduling access for authorized vendors, ensuring smooth operations.
  • Privacy and Confidentiality: Maintain the highest standards of confidentiality for resident and guest information.
  • Emergency Response: React swiftly and effectively to any emergencies, ensuring the safety of all.
  • Safety and Security: Uphold a safe environment by following established safety guidelines and promptly reporting hazards.
  • Reputation Management: Enhance the department’s reputation by taking ownership of tasks and exploring new opportunities.
  • Administrative Efficiency: Maintain accurate daily shift notes and manage package deliveries using the Building Link system.
  • Issue Resolution: Respond to and resolve resident concerns professionally, escalating when necessary.

Qualifications

  • High school diploma or equivalent.
  • Ability to lift 30-50 lbs.
  • Comfortable standing, sitting, and walking for extended periods.
  • Proficient in using a personal computer and telephone.
  • Ability to navigate the building quickly and respond to auditory and visual alarms.
  • Flexible to work extended hours, weekends, and holidays as needed.
  • Strong communication skills, both spoken and written.

What We Offer

  • Comprehensive Benefits: Medical, dental, and vision insurance to keep you and your family healthy.
  • Disability Coverage: Short-term and long-term disability insurance for peace of mind.
  • Support Programs: Employee assistance program and identity theft protection to support your well-being.
  • Additional Perks: Pet insurance and retirement plans to secure your future.
  • Work-Life Balance: Generous paid time off (PTO) to recharge and enjoy life outside of work.

Why Join Us?

At Worth Ross Management Company, we believe in creating a supportive and inclusive workplace where everyone can thrive. We value your contributions and invest in your growth. Join our team and be part of a company that not only values diversity but also champions it as a cornerstone of our success.


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