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Client Support Specialist

1 month ago

San Antonio, United States L.K. Jordan & Associates Full time

L.K. Jordan & Associates is seeking a Client Support Specialist to join a dynamic Client Service Department. Duties are delivering superior support to clients through inbound and outbound phone calls. Your role will be pivotal in ensuring our clients have a seamless and satisfying experience with products and services. The schedule is Monday - Friday. Must be available to work between the hours of 7:00 am to 8:00 pm. Compensation starts at $18.50 hourly. 

Responsibilities:

  • Provide high-quality, professional, and courteous support to clients via inbound and outbound phone calls.

  • Foster strong client relationships by understanding their business needs and ensuring our service and product platforms meet their requirements.

  • Diagnose and efficiently resolve client issues, minimizing downtime and disruption to their operations.

  • Develop an in-depth understanding of products and services to effectively assist clients, provide guidance, and troubleshoot issues.

  • Maintain accurate records of client interactions using the Salesforce CRM system.

  • Educate clients on product features, best practices, and available resources to empower them to use our products effectively.

  • Gather client feedback and advocate for necessary improvements or enhancements to meet client needs.

  • Adhere to assigned training and certification timelines to meet expected standards and requirements.

  • Maintain punctual, regular, and predictable attendance, and work collaboratively in a team environment.

Required Qualifications:

  • High School Diploma or GED required.

  • 2-3 years of related experience and/or training preferred, with experience in a contact center environment being advantageous.

  • Must successfully pass a background check and drug screening.

Preferred Qualifications:

  • Strong problem-solving skills and attention to detail.

  • Excellent communication and collaboration skills.

To apply, please submit a current resume to brianna.robles@lkjordan.com

LK Jordan & Associates are an equal opportunity employer.

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PandoLogic. Keywords: Help Desk Specialist, Location: SAN ANTONIO, TX - 78212