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Client Support Specialist
2 months ago
Join Compass Connections as a Client Support Specialist, where your contributions will significantly impact the lives of individuals and families in need. We are dedicated to fostering a diverse and inclusive workplace that values the unique perspectives of all employees.
Qualifications:
- Education: A Bachelor's degree in behavioral sciences, human services, or a related field is required. A graduate degree is preferred.
- Certifications: First Aid, CPR, and Emergency Behavior Intervention certifications are essential.
- Experience: A minimum of one year of relevant experience in crisis intervention is required, with a preference for experience in child welfare and case management.
Key Responsibilities:
- Ensure compliance with all applicable federal and state regulations.
- Manage a caseload in line with agency policies and licensing standards.
- Engage in professional development through workshops and seminars.
- Maintain regular contact with children and families to assess their needs.
- Provide support to crisis line staff, ensuring effective responses to crisis situations.
- Involve children and their sponsors actively in the casework process.
- Document progress towards service goals and positive outcomes.
- Compile and maintain accurate records in accordance with agency policies.
- Participate in weekly case discussions with colleagues and contracted staff.
- Be available for evening, weekend, and holiday work as required.
- Implement safety protocols during emergencies.
- Uphold confidentiality and professional standards at all times.
Additional Duties:
- Coordinate referrals and service planning for your caseload.
- Act as a liaison with stakeholders, including legal representatives.
- Respond to crisis calls and provide necessary support.
- Engage in regular supervision sessions with your supervisor.
- Travel between various locations as needed.
- Meet all deadlines set by supervisors and federal partners.
- Support the recruitment and encouragement of foster parents.
Requirements:
- Pass pre-employment drug screenings and maintain compliance throughout employment.
- Provide proof of work eligibility when requested.
- Pass criminal background checks as required.
Skills and Abilities:
- Respond sensitively to the cultural and socio-economic characteristics of the service population.
- Collaborate effectively with team members and service providers.
- Provide crisis intervention as needed to maintain a safe environment.
- Work efficiently in a fast-paced setting while maintaining professionalism.
- Demonstrate computer literacy to fulfill job responsibilities.
- Work independently and as part of a multidisciplinary team.
At Compass Connections, we are committed to building a diverse and inclusive workforce. We encourage you to apply even if your experience does not align perfectly with every requirement. Thank you for considering a career with us.