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Client Support Specialist
2 months ago
Join a team that values positivity and collaboration.
At NCD Dental & Vision, we pride ourselves on our vibrant culture, where a diverse group of professionals, including achievers, innovators, and enthusiasts, work together to provide exceptional service to our members. Our organization is built on five fundamental principles: Relentless Positivity, Growth Mindset, Results-Oriented, Supportive Community, and Solution-Focused.
As a leading provider in dental and vision insurance, we are supported by esteemed partners such as Nationwide, MetLife, and VSP. Our ongoing success reflects our dedication to delivering superior satisfaction to both our agents and customers.
If you are passionate about making a difference, eager to grow, and ready to contribute to a forward-thinking organization, we want you on our team. Together, we can drive innovation and elevate NCD to new levels of success.
Position Summary:
Are you a people person with excellent listening skills? NCD Dental & Vision is seeking a remote Client Support Specialist to enhance our team. Your mission is straightforward:
Establish trust with members throughout their healthcare journey and enhance satisfaction by providing top-notch service, fostering relationships, and proactively ensuring member retention.
This role is entirely remote, and all employees must create a professional workspace that minimizes distractions. The position includes 2-4 weeks of paid training, and necessary equipment will be supplied.
Key Responsibilities:
- Manage both incoming and outgoing communications with members and providers.
- Engage with clients through various channels, including phone, email, and chat.
- Assist members with inquiries about products, current policies, modifications, and transaction processing.
- Direct new product enrollments or changes to a licensed agent.
- Resolve billing or service-related complaints and escalate issues as needed.
- Document all member interactions in CRM software, maintaining detailed notes on each contact.
- Continuously update knowledge of all company offerings.
- Guide members in managing their health and selecting optimal benefit plans to maximize their health plan advantages.
- Build rapport with members throughout their healthcare experience to enhance retention.
- Achieve performance metrics related to call quality, member satisfaction, and adherence to schedules.
- Participate in team meetings and training sessions.
Qualifications:
- Minimum of 2 years in customer service or call center roles.
- Preferred college degree, though not mandatory.
- Exceptional verbal and written communication abilities.
- Proficient in computer applications including MS Word, Excel, Outlook, and Teams.
- Ability to multitask effectively by listening, typing, and navigating various systems simultaneously.
- Bilingual in English and Spanish is required.
Benefits Offered by NCD:
- Comprehensive health, dental, life, and disability insurance.
- 401(k) plan with employer matching.
- Opportunities for professional growth and development.
- Support for remote work, including allowances.
- A positive and inclusive work environment.
Compensation: Starting pay ranges from $17 to $18.50 per hour.
Become part of the NCD family, where we are dedicated to "Spreading the Smile" and transforming the dental and vision insurance landscape.
