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Client Support Specialist I
2 months ago
As a Client Support Specialist, you will manage a high volume of incoming calls from shareholders, financial advisors, and internal teams. Your role will be to ensure that callers feel secure and supported as they navigate important financial choices. You will communicate intricate and frequently changing information regarding mutual funds and financial service regulations. By acquiring knowledge and conducting real-time research, you will foster trust and provide effective solutions during these interactions.
If you are eager to gain comprehensive knowledge of the mutual fund sector, we will equip you with all the necessary training. This position serves as an excellent foundation for launching your career with Capital Group.
What we seek in a candidate:
- A minimum of 2 years of demonstrated experience in customer support or client services.
- Exceptional communication skills, both verbal and written, with a focus on authenticity, respect, and engagement.
- Resourcefulness and critical thinking abilities, with a knack for proposing alternative solutions.
- Active listening and reading skills to interpret and assess complex information effectively.
- Consistent attention to detail and accuracy in all tasks.
- Strong skills in handling phone communications and active listening.
- Proactive problem-solving skills to address intricate client issues.
- Ability to multitask and make sound judgments while managing competing priorities.
- High adaptability to new technologies and learning environments.
- Reliability and commitment to being present as expected.
- Willingness to work overtime hours when necessary.
In addition to a competitive base salary, you will also be eligible for an individual annual performance bonus, along with Capital's annual profitability bonus, and a retirement plan where Capital contributes 15% of your eligible earnings.
We are an equal opportunity employer, committed to compliance with all federal, state, and local laws that prohibit discrimination in employment decisions. Our policies ensure that unlawful discrimination based on race, religion, color, national origin, sex, age, disability, and other protected characteristics is strictly prohibited.
