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Client Service Representative

2 months ago

Grand Rapids, United States VCA Animal Hospitals Full time

**We are looking for a Client Service Representative to join our brand-new location in Grand Rapids Michigan VCA Knapps Corner Animal Hospital is OPENING in September 2024.**

**Location:** **2078 East Beltline Ave. Grand Rapids, MI 49525**

**Compensation** **:** $ 16- $ 18/ hour. Compensation is negotiable based on experience.

**Schedule:** Full time and Part Time positions are available. The hospital is open 6 days a week, M-F 7am- 9 pm & Sat 7am-5pm.

**Hiring timeline:** We are eager to start assembling a dynamic team for this new location with hiring beginning in July and training the first week of August 2024 to ensure each associate is prepared for our grand opening in September 2024.

**Interviews (June +) -> Hiring (July +) -> Training (August +) -> Hospital opening (September)**

Have you ever wanted to be on the front lines of innovation? Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like-minded individual

We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. The Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. Responsibilities will include:

+ Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

+ Scheduling and confirming appointments.

+ Placing outbound calls for follow-ups and reaching out to prospective clients.

+ Presenting and explaining fees, including processing payments.

+ Recommending, selecting, and obtaining products and services, including prescriptions.

+ Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

+ Managing medical records, charts, reports and correspondence.

+ Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all timesboth inside and outside.

**Qualifications**

+ **Minimum 2 years of veterinary experience in a general practice or emergency setting with at least 2 years of experience in a leadership role.**

+ Exceptional interpersonal and communication skills

+ Willingness to jump in as needed

+ Able to work in a collaborative, team-oriented environment

+ Comfortable asking for help and clarification when needed

+ Possess high attention to detail

**Benefits:** Below are some of the many benefits of joining the VCA team for full-time associates (part-time benefits may vary)

+ Paid vacation, sick time, and holiday pa

+ Free mental health sessions (Lyra) and wellness subscriptions (Head Space)

+ Referral bonuses

+ Medical, dental & vision insurance for you and your family

+ Health saving account, and Flexible spending account

+ Generous pet care discounts plus discounts on Mars, Royal Canin, and more

+ Life, short, and long-term disability insurance (company-paid)

+ Paid parental leave for new parents

+ 401(k) (company match)

+ Opportunities for growth and leadership roles at VCA and Mars Veterinary Health

+ Dedicated onboarding and development support

+ Associate-led equity, inclusion, and diversity groups

+ Free Continuing Education through our online WoofU

Apply today

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com