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Learning Specialist, Helpdesk

2 months ago

Madison, United States Baker Tilly US, LLP Full time

Overview:

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the worlds leading financial centers New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.

Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.

Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.

Responsibilities:

Our Learning Specialist is responsible for support and guidance to all Firm Team Members for general Learning and CPE Compliance support, and follow up to team members who contact the Learning mailbox or send a ticket through the Firms ticketing system (EasyVista). This role requires collaboration with the Learning Team and knowledge of the Firms Learning policies and procedures, as well as general knowledge of NASBAs Continuing Professional Education processes and procedures.

In this role you will:

  • Monitor inquiries received in the Learning Helpdesk and the Firms internal ticketing system.
  • Respond or escalate inquiries within the allotted timeframe.
  • Utilize internal tools, platforms, or other resources to research or trouble-shoot inquires as required to research inquires.
  • Provide reporting as requested.
  • Update and maintain the Firms Learning Management System as required.
  • Utilize general knowledge of NASBAs Continuing Professional Education processes and procedures and the Firms Learning policies and procedures.
  • Assign and maintain Zoom pro-accounts for instructors who will be hosting virtual events. Provide basic support and instruction to Zoom users.
  • Provide back-up support for the creation of courses in the Firms Learning Management System as needed.
Qualifications:
  • High School Diploma required, Associates Degree preferred
  • 1-3 years experience
  • Continuing Professional Education/Compliance experience a plus
  • Learning Management System experience a plus
  • Previous experience in a professional services environment preferred
  • Ability to manage and balance multiple tasks
  • Strong customer service skills
  • Excellent organizational skills and attention to detail
  • Excellent attention to written and numerical accuracy
  • Strong problem solving skills
  • Excellent computer skills in Microsoft Office applications, to include Word, Excel, and PowerPoint
  • Desire to work in an independent, fast-paced, multi-tasking role


Additional Information:

The compensation range for this role is $50,780 to $110,030. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

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