Guest Service Representative

4 weeks ago


Berlin, United States Group Management Services Full time
Guest Service Representative
Berlin, OH


Berlin Grande is currently seeking full-time Guest Service Representatives to join our team in Berlin, Ohio. In this role, you will be responsible for checking in/out guests and responding to guest's requests.

The right candidate will have:
  • Previous experience working a front desk in a hotel setting strongly preferred
  • Previous experience with LightSpeed is a huge plus
  • Previous customer service experience required
  • Available to work a flexible schedule including evenings, weekends, and holidays
Our Guest Service Representatives will:
  • Ensure the highest level of guest satisfaction by offering friendly attentive service
  • Resolve guest problems quickly, efficiently, and courteously
  • Greet customers immediately with a friendly and sincere welcome
  • Maintain, monitor, and update group information on the hotel's records as necessary
  • Process guest check-in and check-out smoothly and correctly
  • Attend required meetings and pre-shift meetings
  • Performs all other duties assigned
What we can offer YOU:
  • 401k
  • Life insurance
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Pay: Dependent on experience

If you are interested in this position, please submit a current resume

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