Guest Service Representative
4 weeks ago
Berlin, OH
Berlin Grande is currently seeking full-time Guest Service Representatives to join our team in Berlin, Ohio. In this role, you will be responsible for checking in/out guests and responding to guest's requests.
The right candidate will have:
- Previous experience working a front desk in a hotel setting strongly preferred
- Previous experience with LightSpeed is a huge plus
- Previous customer service experience required
- Available to work a flexible schedule including evenings, weekends, and holidays
- Ensure the highest level of guest satisfaction by offering friendly attentive service
- Resolve guest problems quickly, efficiently, and courteously
- Greet customers immediately with a friendly and sincere welcome
- Maintain, monitor, and update group information on the hotel's records as necessary
- Process guest check-in and check-out smoothly and correctly
- Attend required meetings and pre-shift meetings
- Performs all other duties assigned
- 401k
- Life insurance
- Health insurance
- Dental insurance
- Vision insurance
- Pay: Dependent on experience
If you are interested in this position, please submit a current resume
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