Customer Service Representative
2 months ago
** Customer Service Representative**
**Job Category****:** Commercial Services **Requisition Number****:** GLOBA01099 Showing 1 location **Job Details**
**Description**
The Customer Service Representative is responsible for responding to customer inquiries for placement of new orders, pricing for existing products, order status and expediting. The person is the primary liaison between our customer and Dynatect for order related requirements.
**These are the PRIMARY ESSENTIAL RESPONSIBILITIES::**
1. Respond to customer inquiries for placement of new orders, pricing for existing products, order status and expediting electronically and via the phone.
2. Transact all order entry functions based on geographic area of responsibility/product group. Make changes in Syteline and FileMaker (ERP and database systems) per internal and external requirements.
3. Create or modify customer contract and pricing per established pricing policy guidelines.
4. Enter quote information into Syteline and FileMaker systems as required for updated or new pricing creation. Insures that all administrative information is correct (i.e. customer name, email address, etc.)
5. Schedule ship dates for orders within established guidelines. Acknowledges to customer via system.
6. Assist in resolving product and service problem concerns between the customer and internal resource.
7. Fill-out and return customer expedite reports.
8. Administer order requirements via specific customer portals. Extract relevant data to process requirements Dynatect internal order management systems.
9. Actively support and participate in meetings, strategic initiatives, group goals and continuous process improvements efforts.
10. Miscellaneous other duties in department and company as assigned.
**MANAGERIAL RESPONSIBILITIES**: None
**KNOWLEDGE AND SKILLS:**
* High School diploma or equivalent
* Previous telephone customer service, or sales experience in a manufacturing environment is strongly preferred.
* Proven record of stable work history and good attendance.
* Accurate data entry skills; prior experience with database system preferred.
* Strong oral and written communication skills, phone skills specific to a call center.
* Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business growth. A natural forward planner who critically assesses own performance.
* Basic algebra skills; ability to work with fractions, decimals and units of measure.
* Ability to judge distance and dimension and work with spatial concepts.
* Strong computer skills (database, word processing) and navigational ability among various business system software
* Proven ability to multi-task.
* Organizational skills to maintain files and records effectively.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
-
Customer Service Representative
8 hours ago
New York, New York, United States Customer Service Open House Full timeJob DescriptionWe are seeking a highly skilled and experienced Customer Service Representative to join our team at the Customer Service Open House. As a Counter Service Associate, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients.Key Responsibilities:Take food orders and serve food over the...
-
Customer Service Representative
3 months ago
New Berlin, United States Process Retail Group Full time** Process Retail Group** ** Customer Service Representative** New Berlin, WI 53151 **NEW OPPORTUNITY!** **About Process Retail Group** Were a fast-paced, growing company that partners with top brands and retailers in consumer electronics, sporting goods, grocery and luxury to name a few. We specialize in delivering custom, point-of-purchase, retail...
-
Customer Service Representative
2 days ago
New Berlin, Wisconsin, United States Weis Markets, Inc. Full timeJob SummaryWeis Markets, Inc. is seeking a highly motivated and customer-focused Customer Experience Associate to join our team. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, operating front-end scanning equipment and cash registers, and maintaining a clean and organized store environment.Key...
-
Customer Service Representative
1 month ago
New Berlin, United States Trulite Glass & Aluminum Solutions Full timeThis role is not open for submissions from outside staffing agencies What Brought You Here Pay Range $18-$21 Day Shift Hours- 8 AM – 5 PM OT as needed Benefits starting DAY ONE! Who You Are: A customer service representative that makes it a priority to ensure the customers have the support they need. What You Will Be Doing: Provide customer...
-
Customer Service Representative
2 weeks ago
New Berlin, United States Trulite Full timeThis role is not open for submissions from outside staffing agencies What Brought You Here Pay Range $18-$21 Day Shift Hours-8 AM – 5 PM OT as needed Benefits startingDAY ONE! Who You Are: A customer service representative that makes it a priority to ensure the customers have the support they need. What You Will Be Doing: Provide customer service...
-
Customer Service Representative
3 weeks ago
New York, United States Customer Labs Full timeNeed help in your climate job search? Dive deep into climate with Terra.do’s 12-week climate bootcamp course. Waste Connections number of job openings over time by month Number of job openings ClimateTechList is the web's largest aggregator of climate, clean tech, renewable energy & green jobs. Contact us if you'd like to use partner or use our current or...
-
Customer Service Representative
2 weeks ago
New Berlin, United States Trulite Full timeThis role is not open for submissions from outside staffing agencies What Brought You Here Pay Range $18-$21 Day Shift Hours- 8 AM 5 PM OT as needed Benefits starting DAY ONE! Who You Are: A customer service representative that makes it a priority to ensure the customers have the support they need. What You Will Be Doing: Provide customer service support to...
-
Customer Service Representative
4 weeks ago
New Berlin, United States Archer-Daniels-Midland Company - ADM Full timeCustomer Service Representative - New Berlin, WIGENERAL REQUIREMENTS - Work collaboratively in a team environment to provide exceptional customer service. Develop positive working relationships with customers and sales team. Serve as a liaison betwee Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Production
-
Sales and Customer Service Representative
6 hours ago
Berlin, New Jersey, United States Cap Swag | Custom Products Full timeJob Description**About Us**Cap Swag | Custom Products is a dynamic and innovative company that specializes in custom apparel and sports licensed products. We are committed to providing our customers with exclusive and high-quality merchandise.**Job Summary**We are seeking a highly motivated and customer-focused Sales and Customer Service Representative to...
-
New Berlin, Wisconsin, United States Procter Insurance Agency Full timeProcter Insurance AgencyPosition: Personal Lines Customer Service RepresentativeSalary: $35K-$60K per yearLocation: South Milwaukee, WIEssential Qualifications: P&C LicensedWhy Choose Us: We foster a relaxed yet encouraging workplace atmosphere and provide competitive remuneration along with comprehensive benefits.Role Overview: We are a well-established...
-
New Berlin, Wisconsin, United States Procter Insurance Agency Full timeProcter Insurance AgencyPosition: Personal Lines Customer Service RepresentativeSalary: $35K - $60K per yearLocation: South Milwaukee, WIEssential Qualifications: P&C LicensedWhy Choose Us:We foster a relaxed yet encouraging workplace and provide competitive remuneration along with comprehensive benefits.Role Overview:We are an established agency in search...
-
Customer Service Representative
12 hours ago
New Castle, Delaware, United States Harbour Textile Service Full timeJob OverviewWe are seeking a highly motivated and dependable individual to join our team as a Customer Service Representative/Administrative Team Member. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support to our clients.Key Responsibilities:Provide timely and effective customer service...
-
Customer Service Representative
3 weeks ago
New Berlin, United States nVent Full timeWe’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. WHAT YOU WILL EXPERIENCE IN THIS POSITION: Answers and resolves customer emails and calls involving requests for...
-
New Berlin, Wisconsin, United States Procter Insurance Agency Full timeCompany Overview: Procter Insurance Agency is a well-established independent insurance provider, dedicated to meeting all your insurance requirements. Our mission is to help you navigate and prepare for potential risks through our comprehensive services.Position Overview: We are currently seeking a Personal Lines Customer Service Representative. This role...
-
New Berlin, Wisconsin, United States Procter Insurance Agency Full timeCompany Overview: Procter Insurance Agency is a well-established independent insurance provider dedicated to meeting the diverse insurance needs of our clients.Position: Personal Lines Customer Service RepresentativeSalary: $35K-$60K per yearKey Requirements:Must possess a Property & Casualty LicenseWhy Choose Us:We pride ourselves on fostering a relaxed yet...
-
Quality Customer Support Representative
6 days ago
New Berlin, United States Ascension Management, Inc. Full timeSummary / Primary Role : The Quality Customer Support Representative is responsible for performing all tasks involved with Client Services. This position will involve learning and explaining services and products directly to consumers on behalf of all of our clientele. Principal Duties and Responsibilities of Quality Customer Support Representative: ...
-
Quality Customer Support Representative
1 week ago
New Berlin, United States Ascension Management, Inc. Full timeSummary / Primary Role : The Quality Customer Support Representative is responsible for performing all tasks involved with Client Services. This position will involve learning and explaining services and products directly to consumers on behalf of all of our clientele. Principal Duties and Responsibilities of Quality Customer Support Representative: ...
-
Customer Service Representative
2 months ago
New Orleans, United States Precision Door Service Full timePrecision Door has been franchising since 1999 and is now America's leading Garage Door Repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our franchise owners understand what it...
-
Customer Service Representative
2 weeks ago
New Berlin, United States National Guard Employment Network Full timeJob Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set,...
-
Customer Service Representative: Part Time
5 hours ago
Berlin, Massachusetts, United States Bass Pro Shops Full timeJob Summary:The CLUB Customer Service Outfitter provides world-class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. As a representative of Bass Pro Shops, you will be the product expert, executing account servicing and other customer-facing tasks with excellence.Key Responsibilities:Provide exceptional...
