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Front Desk Coordinator

3 months ago

Englewood, United States Sol Mental Health Full time
Earn up to $500 a month in bonuses

Are you ready to be part of a growing, value centric healthcare organization? At SOL Mental Health, we are on a mission to help individuals find healing and balance. Our goal is to increase access to mental healthcare in a safe, inclusive, and non-judgmental environment where our patients and team members feel supported. Be part of a special team of clinicians and support experts in Colorado, Maryland, New York, and Texas

As a Front Desk Coordinator, you will play a key role in supporting all office operations and promoting a positive client experience. Under the direction of the Practice Manager, you will assist patients, clinicians, and non-clinical staff to positively impact the client experience, patient care, and clinician satisfaction. You will support the seamless operation of the clinic by performing your job duties with a high level or professionalism, attention to detail, and efficiency.

How you will have an impact:
  • Support general day-to-day practice operations from the front desk to ensure smooth daily operations.
  • Work extensively within the Company's electronic health record (EHR) to manage client and clinician workflow, scheduling activities, billing initiatives, and other practice management functions.
  • Manage all client scheduling activities such as phone services, email inquiries, general logistics, etc.
  • Maintain accurate schedules and notes in our electronic health record (EHR).
  • Provide timely, accurate, and direct communication with clients regarding any services required.
  • Provide outstanding customer service to clients, customers, and referral sources.
  • Along with the Practice Manager, manage and support client journey and client engagement.
  • Ensure compliance with all policies and procedures in accordance with State and Federal Regulations for client care and services (HIPAA, CMS, OSHA, or other governing agencies).
We seek a Front Desk Coordinator that:
  • Is experienced working within a healthcare service setting (preferred).
  • Has experience with front-desk service activities such as greeting clients, answering phones, and operating within the practice management system to include patient registration, insurance verification, collection and posting of time-of-service collection of copay and deductible amounts, as well as check-in/check-out processes.
  • Has solid working knowledge of insurance plans; group health, HMO, PPO, etc.
  • Is professional and has exceptional written and verbal communication skills.
  • Can interact and work professionally and effectively with a diverse population.
  • Is highly organized and able to juggle many tasks at once.
  • Can demonstrate positive team interactions and promotion of company culture with other clinical team members.
  • Must enjoy working in a team-based environment.
  • Must be flexible and comfortable with working in an evolving and growing organization.
  • Has a strong work ethic, passionate and enthusiastic personality with a high degree of integrity, humility, and a positive attitude.

SOL Mental Health offers competitive pay, professional development, a collaborative culture, and a benefits program including PTO, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, and 401(k) plan.

Compensation: $22-27 per hour