![Marriott International Inc](https://media.trabajo.org/img/noimg.jpg)
Assistant Front Desk Manager
2 months ago
Additional Information
Overnight Shift
Job Number
24104928
Job Category
Rooms & Guest Services Operations
Location
Marriott Marquis San Diego Marina, 333 West Harbor Drive, San Diego, California, United States
VIEW ON MAP
Schedule
Full-Time
Located Remotely?
N
Relocation?
Y
Position Type
Management
JOB SUMMARY
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Understands employee positions well enough to perform duties in employees' absence.
• Handles employee questions and concerns.
• Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
• Supports daily Front Desk shift operations.
Supporting Progress Toward Guest Services and Front Desk Goals
• Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
• Strives to improve service performance.
• Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
• Supports same day selling procedures to maximize room revenue and property occupancy.
• Understands the impact of Front Desk operations on the overall property financial goals and objectives.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Sets a positive example for guest relations.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Interacts with guests to obtain feedback on product quality and service levels.
Supporting Projects and Policies
• Supports implementation of customer recognition/service programs, communicating and ensuring the process.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Ensures employees have the proper supplies and uniforms.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.
Supporting Handling of Human Resource Activities
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides feedback to individuals based on observation of service behaviors.
• Participates in an ongoing employee recognition program.
• Supports training when appropriate.
• Participates in the employee performance appraisal process.
Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
• Performs all duties at the Front Desk as necessary.
• Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
• Complies with loss prevention policies and procedures.
The hourly pay range for this position is $26.44 to $29.33. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.
JW Marriottis part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin your purpose, belong to an amazing globalteam, and become the best version of you.
#J-18808-Ljbffr
-
Front Desk Manager
3 months ago
San Diego, United States Vets Hired Full timeAbout the job Front Desk Manager JOB SUMMARY Entry-level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget....
-
Front Desk Operations Manager
1 day ago
San Diego, California, United States Plazahotelelpaso Full timeJob Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Plazahotelelpaso. As a key member of our front office team, you will be responsible for providing exceptional guest service, supervising front desk operations, and ensuring that our hotel meets the highest standards of quality and sustainability.Key...
-
Front Desk Representative
3 weeks ago
San Diego, United States UFC Gym Full timeBenefits: Employee discounts Flexible schedule The Front Desk Representative is the first line of contact for members and guests. They deliver the Ultimate Service Promise by providing superior customer service while assisting members with purchases and directing membership inquiries. ESSENTIAL DUTIES & RESPONSIBILITIES: Front Desk Customer...
-
Front Desk Supervisor
2 months ago
San Diego, United States Huntington Hotel Full time**Job Title: Front Desk Supervisor** **Overall Responsibilities** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the...
-
Front Desk Representative
3 months ago
San Diego, United States UFC Gym Full timeBenefits: Employee discounts Flexible schedule The Front Desk Representative is the first line of contact for members and guests. They deliver the Ultimate Service Promise by providing superior customer service while assisting members with purchases and directing membership inquiries. ESSENTIAL DUTIES & RESPONSIBILITIES: Front Desk Customer Service Warmly...
-
Front Desk Representative
3 months ago
San Diego, United States UFC Gym Full timeJob DescriptionJob DescriptionBenefits:Employee discountsFlexible schedule The Front Desk Representative is the first line of contact for members and guests. They deliver the Ultimate Service Promise by providing superior customer service while assisting members with purchases and directing membership inquiries. ESSENTIAL DUTIES & RESPONSIBILITIES:Front Desk...
-
Front Desk Coordinator
5 days ago
San Diego, California, United States SCI Shared Resources LLC Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at SCI Shared Resources LLC. As a key member of our administrative staff, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting our business functions.Key Responsibilities:Front Desk Operations:...
-
Front Desk Manager
4 months ago
San Francisco, United States Marriott Hotels & Resorts Full timeAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/ Door Staff, Switchboard and Guest Services/ Front Desk. Position directs and works with managers and emp Front Desk, Guest Service, Manager, Front Desk Manager, Customer Service, Office Manager, Hotel
-
Front Desk Representative
3 months ago
San Diego, United States UFC GYM Full timeRESPONSIBILITIES : Front Desk Customer Service Warmly greets members and guests as they enter and leave the club. Answers incoming calls in a professional and efficient manner and transfers phone calls promptly and to the right department or individuals. Checks in members and verifies membership; signs up members for group fit or ultimate...
-
Front Desk Ambassador
1 day ago
San Diego, California, United States IHG Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at IHG Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all.Key ResponsibilitiesGuest Check-In/Check-Out: Process...
-
Front Desk Coordinator
4 days ago
San Diego, California, United States AIRSCULPT Full timeFront Desk Receptionist (Patient Concierge)AIRSCULPT is seeking a highly skilled Front Desk Receptionist (Patient Concierge) to provide exceptional patient care and support in our practice.Main Responsibilities:Welcome patients and answer calls in a professional and courteous mannerManage clinic schedules and appointments with accuracy and efficiencyMaintain...
-
Front Desk Supervisor
1 month ago
San Diego, United States Plazahotelelpaso Full timeOverview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager > Front Office Manager > Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform...
-
Front Desk Coordinator
2 weeks ago
San Diego, United States Robert Half Full timeWe are offering a contract-to-hire employment opportunity for a Front Desk Coordinator in the Investment Management industry, based in San Diego, California. The role involves a variety of tasks including managing front desk operations, handling light phone calls, accommodating a high volume of foot traffic, and providing top-notch customer...
-
Front Desk Coordinator
3 months ago
San Diego, United States M3 USA Full time** Front Desk Coordinator** *Share by Email* M3 Wake Research, Inc. is one of the largest independent clinical research site services companies in North America. Wake Research has 20 owned and managed research sites across 7 states in the US and continues to grow. Due to this rapid growth, the company is seeking a Front Desk Coordinator to join our team at...
-
Front Desk Supervisor
3 days ago
San Diego, United States Plazahotelelpaso Full timeOverview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager > Front Office Manager > Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform...
-
Front Desk Agent
3 months ago
San Diego, United States La Valencia Hotel Full timeJob DescriptionJob DescriptionABOUT US: La Valencia Hotel has been an unforgettable destination since 1926 and a getaway for Hollywood elite in the Golden Era. Perched above the La Jolla Cove cliffs along the sparkling Pacific Ocean, La Valencia offers something for everyone. Intimate and charming, dramatic and unforgettable. La Valencia has been a...
-
Front Desk Coordinator
2 months ago
San Diego, United States University of California Full timeUnder the supervision of the Clinical Operations Manager, the Front Desk Coordinator is responsible for coverage as needed in all Cancer Center areas, including but not limited to Clinical Care Coordinator desks and Call Center, for La Jolla, Hillcrest and North County locations. The scope encompasses greeting patients, check-in and check-out procedures,...
-
Front Desk Coordinator
2 months ago
San Diego, United States University of California San Diego Full timeUnder the direction of the Practice Manager, the Front Desk Coordinator is the first point of contact for patients. The Front Desk Coordinator performs and coordinates front office patient centered duties, to include, but not limited to, greeting patients, co-pay collection, appointment scheduling, authorizations and referrals. The Front Desk Coordinator...
-
Front Desk Supervisor
3 months ago
San Diego, United States Residence Inn San Diego Poway Full timeInnVentures Overview: Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we...
-
Front Desk Assistant
1 month ago
San Luis Obispo, United States Avispa Technology Full timeJob DescriptionJob DescriptionFront Desk Assistant - Healthcare 2581407 One of the most prestigious hospital and health care systems is seeking an Administrative Assistant to manage the front desk of the Cancer Care department. The ideal candidate has 3-4 year admin assistant work experience in the medical field. The company offers a great work...