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LTSA Program Service Manager

4 months ago

Kennedy Space Center, United States Mitsubishi Heavy Industries Full time

Role Description

This position is responsible for the overall management and implementation of Long Term Agreements (LTSA/LTMA). Including but not limited to the coordination of resources required to successfully implement the requirements of the LTSA/LTMA contract. The LTSA Program Service Manager is an advanced position that requires capability to perform work assignments on a wide variety of tasks with limited supervision. The manager must have the capability to make sound recommendations regarding safety, reliability and integrity of the products and services being provided. The manager will be given greater leadership responsibility and opportunities for direct interface with customers. The Program Service Manager also manages and coordinates all aspects of Field Service planning for the scheduled and unscheduled maintenance.

**RESPONSIBILITIES**

* Coordination of parts, repairs and the ordering of new parts to support outages at the customers plant site.

* Travel to customer plant sites for the purpose of planning outage requirements and meeting with the customer on all contract issues. Help in the development of new processes / improve current processes.

* Explore opportunities to increase sales to a current customers or new customers.

* Track all operating hours and starts for Covered Units. Calculate and report actual operating hours, actual starts and equivalent operating hours to appropriate personnel.

* Develop and understand the contract requirements.

* Understand and follow the history of parts in the units. This includes the hours, starts and remaining life of parts in the unit and in repair.

* Ensure parts required to implement an outage are on site prior to the start of the outage.

* Expedite parts as required to support the LTSA/LTMA contract requirements.

* When an outage is complete, arrange to ship parts off site for repair.

* Follow the status of repair parts while off site to ensure they return to support the next outage.

* Reorder parts to replace non-repairable parts.

* Forecast part requirements and arrange for parts required by the LTSA/LTMA.

* Follow part orders to ensure parts are manufactured to support outages.

* Consult with engineering on the remaining life of parts that have been in operation.

* Serve as focal point for the resolution of technical issues.

* Provide project administration including documentation of warranty issues.

* Resolve warranty issues.

* Overall management of Field Service Operations in the implementation of LTSA contracts using either Mitsubishi Power Americas personnel or contract personnel.

* Provide project management for contractual endeavors requiring Open, Inspection, Repair, and Close activities.

* Support the development of standard field procedures for the implementation of Mitsubishi Power Americas labor contracts.

* Support the development and implementation a Quality System for Open and Close and Field Projects.

* Order and maintain tools as required to support field activity.

* Contact suppliers needed for the Outage per DoR (*).

* Coordinate all aspects of scheduled maintenance.

* Perform other such duties as may be required.

**OTHER DUTIES AND RESPONSIBILITIES**

* Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources.

* Support ISO 9001 compliance and initiatives.

* Participate in proactive team efforts to achieve departmental and company goals.

* Contribute to building a positive team spirit.

* Communicate effectively with subordinates and management at all levels.

* Protect confidential information by not communicating, disclosing to, or using for benefit of 3rd parties.

* Maintain the highest degree of honesty and integrity at all times.

**KNOWLEDGE, SKILLS & EDUCATION**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* **Education and/or Experience:** Bachelor's degree (BSME, BSEE) from four-year College or university; or at least ten (10) years related experience and/or training; or equivalent combination of education and experience is required for PM position.

* **Language Skills:** Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

* **Mathematical Skills:** Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

* **Reasoning Ability:** Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

* **Computer Skills:** Basic personal computer skills including electronic mail, word processing, spreadsheet, and basic database.

**PHYSICAL DEMANDS & WORK ENVIRONMENT**

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, bend, talk and hear. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. The employee is occasionally exposed to toxic or caustic chemicals. The employees working environment maybe loud. The employee may be required to adhere to Mitsubishi Power Americas and customer safety procedures including but not limited to, the use of personal protection equipment (hardhat, safety glasses, goggles, hearing and fall protection).

**Mitsubishi verifies identity and eligibility to work of all employees and only US Citizens or Permanent Resident card holders will be considered for the position.**