Merchant Services Implementation Manager

23 hours ago


Kennedy Space Center, United States Biller Genie Full time
Job Title: Merchant Services Implementation Manager

We are seeking a seasoned professional to join our team as a Merchant Services Implementation Manager. This role will be responsible for managing the onboarding process for new merchant clients, ensuring a smooth transition and positive customer experience.

Key Responsibilities:
  • Manage the onboarding process for new merchant clients, ensuring a seamless transition and positive customer experience.
  • Coordinate with internal teams to gather necessary documentation and information for onboarding.
  • Conduct pre-underwriting assessments to evaluate merchant applications and determine eligibility for services.
  • Collaborate with underwriting teams to facilitate the approval process and address any concerns.
  • Oversee relationships with third-party vendors and service providers, ensuring compliance with service level agreements (SLAs).
  • Evaluate vendor performance and provide recommendations for improvements or changes as necessary.
  • Manage and process change requests from merchants, including modifications to services, account information, or payment processing needs.
  • Ensure timely communication and resolution of change requests, maintaining a high level of customer satisfaction.
  • Coordinate the setup and configuration of payment gateways for merchant clients, ensuring compatibility with their systems.
  • Troubleshoot and resolve any issues related to gateway integration.
  • Oversee the programming and deployment of payment terminals for merchants, ensuring proper functionality and security.
  • Provide training and support to merchants on the use of terminals and payment processing systems.
  • Generate reports on merchant performance, transaction volumes, and other key metrics to identify trends and areas for improvement.
  • Analyze data to support decision-making and strategic planning for merchant services.
  • Serve as a point of contact for merchant inquiries and issues, providing prompt and effective support.
Qualifications:
  • Bachelor's degree in Business Administration, Finance, or a related field (or equivalent experience).
  • 3-5 years of experience in merchant services, payment processing, or a related field.
  • Proven experience in onboarding and managing merchant relationships.
  • Familiarity with payment gateway systems and terminal programming.
  • Understanding of underwriting processes and risk assessment in merchant services.
  • Proficiency in using Salesforce CRM systems and reporting tools.
  • Experience in managing vendor relationships and evaluating performance.
  • Strong verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
  • Excellent interpersonal skills to build relationships and collaborate with cross-functional teams.
  • Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues.
  • Ability to manage multiple priorities and adapt to changing demands in a fast-paced environment.
  • A commitment to providing exceptional customer service and ensuring customer satisfaction.
  • Experience in handling customer inquiries and resolving issues effectively.
  • Certified Payments Professional (CPP) certification preferred.
Benefits:
  • Comprehensive Medical, Dental, and Vision plans.
  • 401k with up to 4% company match.
  • Flexible Unlimited Paid Time Off (PTO) policy.

We are an equal opportunity employer and welcome applications from diverse candidates. Please note that we are unable to sponsor or take over sponsorship of an employment Visa at this time.



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