Front Desk Supervisor
2 weeks ago
Description POSITION OVERVIEW: As a Front Desk Agent , you would greet and serve the guest in a courteous and timely manner, resulting in the highest levels of guest satisfaction. HERE'S WHAT YOU WILL BE DOING: Greet all guests immediately with a friendly and genuine welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys and non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for guests as requested. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. This individual will be responsible for managing and training our Front Desk staff, ensuring the highest level of customer service for our guests. The Front Desk Supervisor’s duties include scheduling shifts, handling guest complaints and requests, maintaining an in-depth knowledge of hotel services and local attractions, and ensuring rooms are impeccably presented. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Coordinate with Housekeeping, Engineering and Food and Beverage departments to ensure guest satisfaction throughout the entire stay cycle of a guest. Comply with attendance rules and be available to work on a regular scheduled basis. DOES IT SOUND LIKE YOU? Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities #J-18808-Ljbffr
-
Front Desk Supervisor
1 month ago
New Haven, Connecticut, United States Crescent Hotels & Resorts Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Crescent Hotels & Resorts. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesManage front desk operations,...
-
Front Desk Supervisor
4 weeks ago
New Haven, Connecticut, United States Crescent Services Full timeJob Summary:The Front Desk Supervisor is responsible for providing exceptional customer service to guests, ensuring a seamless and enjoyable stay experience. This role involves managing the front desk operations, supervising staff, and maintaining a high level of guest satisfaction.Key Responsibilities:Greet and serve guests in a courteous and timely...
-
Front Desk Supervisor
4 months ago
New Orleans, United States Pyramid Global Hospitality Full timeThe Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered. The Front Desk Supervisor will:Communicate effectively both verbally and in writing to provide clear Front Desk, Supervisor, High School, Office Clerk, Skills, Hotel
-
Front Desk Supervisor
6 months ago
New York, United States The Greenwich Hotel Full timeFront Desk Supervisor for Luxury Hotel Job description - Our ideal Front Desk Supervisor will integrate seamlessly into our dynamic Front Desk Concierge team. This individual must be a proven leader with the ability to graciously solve problems, remain cool in challenging situations and provide a balanced, consistent voice of reason. The Front Desk...
-
Front Desk Supervisor
4 weeks ago
New York, New York, United States The Greenwich Hotel Full timeJob DescriptionAt The Greenwich Hotel, we are seeking a skilled Front Desk Supervisor to join our dynamic Front Desk Concierge team. This individual must be a proven leader with the ability to graciously solve problems, remain calm in challenging situations, and provide a balanced, consistent voice of reason.The Front Desk Supervisor will assist the Front...
-
Front Desk Supervisor
2 months ago
New Haven, United States Crescent Services Full timePOSITION OVERVIEW: As a Front Desk Agent, you would greet and serve the guest in a courteous and timely manner, resulting in the highest levels of guest satisfaction. HERE'S WHAT YOU WILL BE DOING: Greet all guests immediately with a friendly and genuine welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with...
-
Front Desk Supervisor
4 weeks ago
New York, United States Hersha Hospitality Management Full timeSupervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager - Front Office Manager - Assistant General Manager Your Focus. Interview, select, trai Front Desk, Supervisor, Office Manager, Operations, Hospitality, General Manager
-
Front Desk Supervisor
1 month ago
New York, New York, United States Hampton Inn Full timeJob Title: Front Desk SupervisorJob Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hampton Inn. As a Front Desk Supervisor, you will be responsible for supervising front desk operations, ensuring exceptional guest service, and maintaining high standards of quality and sustainability.Key...
-
Front Desk Supervisor
4 weeks ago
New York, New York, United States Silver Bay YMCA Full timeJob Summary:The Front Desk Supervisor is a key member of the Guest Services team at Silver Bay YMCA. This role is responsible for ensuring the smooth operation of the front desk, providing exceptional customer service to guests, and supervising a team of front desk staff.Key Responsibilities: Supervise and train front desk staff to ensure excellent customer...
-
Front Desk Supervisor
4 weeks ago
New York, New York, United States Volunteers of America-Greater New York Full timeFront Desk Supervisor RoleWe are seeking a skilled Front Desk Supervisor to coordinate the operation of our program during assigned shifts. This role is responsible for ensuring adherence to policy and procedures, providing emergency assistance to residents, and supervising incident management systems.Key Responsibilities:Direct front desk staff activities...
-
Front Desk Supervisor
4 months ago
New Orleans, United States Omni Hotels Full timeThe role of the Front Office Supervisor is to ensure the appropriate arrival and departure of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest is Front Desk, Supervisor, Office Supervisor, Reservations, Hotel, Agent
-
Front Desk Supervisor
4 weeks ago
New Haven, United States Crescent Hotels and Resorts Full time**Description** **POSITION OVERVIEW:** As a **_Front Desk Agent_** , you would greet and serve the guest in a courteous and timely manner, resulting in the highest levels of guest satisfaction. **HERE'S WHAT YOU WILL BE DOING:** Greet all guests immediately with a friendly and genuine welcome. Use a positive and clear speaking voice, listen to and understand...
-
Front Desk Supervisor
4 weeks ago
New York, New York, United States Moxy NYC Downtown Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Moxy NYC Downtown. As a key member of our front office team, you will be responsible for ensuring exceptional guest service and maintaining the highest standards of quality and sustainability.Key ResponsibilitiesSupervise front desk operations and ensure...
-
Hotel Front Office Overnight Supervisor
3 weeks ago
New Haven, United States Omni Hotels Full timeResponsible to assist the Front Office management team in ensuring seamless operations at the Front Desk. To include Guest Services. Train Front Desk and Guest Service Agents. Create a warm and welcoming guest experience. Assist in resolving guest is Supervisor, Hotel, Office, Guest Service, Overnight, Operations, Business Services
-
Front Desk Supervisor
4 weeks ago
North New Hyde Park, New York, United States United Surgical Partners Full timeFGP Front Desk Supervisor Job SummaryWe are seeking a highly skilled and experienced FGP Front Desk Supervisor to join our team at United Surgical Partners. As a key member of our administrative staff, you will be responsible for overseeing the daily operations of our front desk and ensuring a high level of productivity among our non-physician staff.Key...
-
Front Desk Supervisor
3 months ago
New Orleans, United States Sonesta International Hotels Full timeJob Description Summary Sonesta ES Suites New Orleans Sonesta ES Suites New Orleans is looking for a Front Desk Supervisor (FDS). The FDS is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the...
-
Front Desk Agent
4 months ago
New Haven, United States Crescent Hotels & Resorts Full timeAs a Front Desk Agent, you would greet and serve the guest in a courteous and timely manner, resulting in the highest levels of guest satisfaction. HERE'S WHAT YOU WILL BE DOING: Greet all guests immediately with a friendly and genuine welcome. Use a Front Desk, Agent
-
Front Desk Supervisor
4 months ago
New York, United States Hampton Inn Full timeOverview: Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Compensation: $21/hr Your Growth Path Front Office Manager Assistant General Manager Your Focus Train, schedule, coach, and support associates, ensuring they perform in accordance with established...
-
Front Desk Associate
1 month ago
New Haven, Connecticut, United States Crescent Services Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crescent Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesGreet and welcome guests in a friendly and professional mannerProcess...
-
Front Desk Supervisor
4 weeks ago
New Orleans, Louisiana, United States Aimbridge Hospitality Full timeJob SummaryThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.ResponsibilitiesQUALIFICATIONS:At least 2 to 3 years of...
