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Communications Officer

4 months ago

Bethel Park, United States City of Bethel Park, PA Full time

SUMMARY Performs technical work dispatching police, fire, and emergency services personnel and equipment usually in response to emergency situations; does related work as required. Work is performed under regular supervision of the Operations Lieutenant. RESPONSIBILITIES * Receiving calls for service and dispatching police, fire, and emergency services personnel; overseeing communications on all shifts; maintaining records and files * Answers all emergency calls and dispatches police, fire, and emergency services personnel to emergency scene * Answers non-emergency calls and transfers call or takes messages; handles public works calls after working hours * Provides general information to the public; obtains incident reports as needed and collects fees. * Enters a variety of data and information into computer system * Operates multiple radios, telephone, alarm systems, and computer terminals; receives messages by radio and maintains a log of calls * Supervising of all prisoners, via video and audio surveillance camera, detained within departmental cellblock facilities; calling for police assistance if attention to the prisoner is required * Recording all relevant information pertaining to prisoners in the cellblock * Performs related tasks as required KNOWLEDGE, SKILLS, AND ABILITIES * Thorough knowledge of the methods of operating the communication system * Thorough knowledge of radio and teletype procedures * Thorough knowledge of the geography of the Municipality and location of important buildings * Ability to type at a reasonable rate of speed * Ability to speak distinctly * Ability to deal courteously with the public under stressful conditions * Skill in the operation of radio, telecommunications, computer terminal, data entry and general office equipment * Ability to establish and maintain effective working relationships with associates and the general public * Ability to multi-task DESIRED MINIMUM QUALIFICATIONS * GED or High School diploma * Experience dispatching police and emergency services personnel preferred, but not required SPECIAL REQUIREMENTS * These requirements will need to be obtained, if necessary, prior to completion of one-year probation. * Association of Public Safety Communications Officers (APCO) * EMD - Emergency Medical Dispatch with AED and CPR Certifications * PEMA - Police-Fire-EMS-Dispatch Certifications * Computer Aided Dispatch Training * Possession of appropriate certification through the State Police computer system for the State of Pennsylvania * J-NET - Commonwealth of Pennsylvania Justice Network * NIMS - FEMA - Emergency Management Institute

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