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Customer Success Manager
3 months ago
Revenera helps product executives build better products, accelerate time to value and monetize what matters. Revenera’s leading solutions help software and technology companies drive top line revenue with modern software monetization, understand usage and compliance with software usage analytics, empower the use of open source with software composition analysis and deliver an excellent user experience—for embedded, on premises, cloud, and SaaS products.
The Customer Success Manager (CSM) is the designated point of contact for personalized management of operational-related issues for a select group of customers. The CSM serves as the personal account manager for the entire customer organization, focused on supporting the use of Revenera products and acting as a liaison between the customer and Revenera.
Responsibilities
Hold status meetings with customer to answer questions, review open items, and solicit and prioritize issues / enhancement requests
Communicate release notifications and other Revenera information to the customer
Serve as the liaison between the customer and Revenera Software’s Development / IT / Support organizations to answer questions or resolve issues
Be the customer advocate within Revenera
Coordinate and attend Customer Business Reviews
Serve as escalation point for customer questions and problems
Support Sales representatives by proactively communicating customer issues and feedback, and identifying additional business opportunities
Escalate customer issues to senior management, as appropriate
Required Experience & Skills
Bachelor’s Degree in Business preferred
Prior experience with software release and distribution processes within a software manufacturer environment
Ability to handle situations with poise, understanding and tact
Maintain composure and focus under constant pressure and deadlines
Demonstrate organizational skills and attention to detail
Excellent analytical and communication skills
Sustain productivity in a fast-paced environment
Good social and diplomatic skills
High-energy and endurance
Contribute toward and build positive morale
Build and maintain positive relationships with clients and co-workers
Inspire cooperation and confidence
Revenera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Regarding disability, we encourage candidates requiring accommodations to please let us know by emailingcareers@flexera.com
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