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Technical Support Engineer

3 months ago

Kennedy Space Center, United States HonorVet Technologies Full time
Title: Technical Support Engineer - USG
Location: Orlando, FL

What you get to do in this role:
We are looking for an experienced engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the customer support department and mentoring junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills.
The position requires working a shift from 8am-5pm EST and may be asked at times to work outside normal business hours (evening/weekend shifts, holidays) and be flexible to schedule changes. Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy generous earning potential and the chance to expand their role in the company as we grow.
This position also requires passing a ServiceNow background screening called USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

Hiring Manager Notes:
What are the top skill sets needed to be successful in this role?
Java, JavaScript
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
Strong personal commitment to quality and customer service
What will the interview process look like?
First round - 1 hour panel interview with 2-3 engineers and hiring manager (technical questions).
Final round - 30 min phone interview with Director (behavioral and technical questions)
Note: This position requires an onsite presence weekly on Wednesday and Thursday
To be successful in this role, we need someone who has:
Highly experienced in their ability to troubleshoot difficult technical issues with ease
Strong object-oriented programming skills in Java/JavaScript
Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
Working knowledge of the components in a web applications stack
Experience with relational databases such as MySQL
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
Strong personal commitment to quality and customer service
Ability to work with high-value customer administrators and developers
Understanding of basic networking and system administration.
We value a work-life balance while also collaborating through consistent presence in the office
Nice to Haves:
Working knowledge of ServiceNow Platform
Fundamental understanding of Linux and/or UNIX knowledge
A fundamental understanding of IT service management and the ITIL business process
Web Services (consuming or providing) (SOAP, REST)
Data Extraction Technologies (e.g. JDBC, ODBC)
Any bi-directional, automated integration between two systems
Understanding of remote administration via SSH, SNMP, WMI, PowerShell.
Strong Familiarity with Eclipse IDE
A fundamental understanding of ITSM, ITIL, and/or CMDB
Strong Experience with relational databases (e.g. MySQL, Oracle)