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Real Estate Customer Service Specialist

3 months ago

Honolulu, United States First Hawaiian Bank Full time

Join the First Hawaiian Bank 'ohana, where our culture flourishes with purpose. We prioritize the 3 C's - Caring, Character and Collaboration - ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the "Best Places to Work in Hawaii for 13 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years.

Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here.

First Hawaiian Bank is currently seeking a Real Estate Customer Service Specialist to join our team at the Mortgage Service Center. In this role, you will perform customer service in resolution of requests and inquiries pertaining to real estate mortgage loan servicing from both internal and external customers. Additionally, the RE Customer Service Specialist will conduct research, validate, and respond to oral and written inquiries on a timely basis to the customers.

Work Hours:

Monday - Friday 8:00 AM - 5:00 PM; hours may vary

Compensation:

The hourly salary range for this role is $16.33 - $23.42/hr; commensurate with experience.

The ideal candidate will have:

Associate degree and/or relevant experience is required Bachelor's degree in Business preferred At least 1 year of experience working with mortgage loans or customer service in banking required Good written and oral communication skills Strong organizational skills Attention to detail and ability to use judgement and discretion regarding customer transactions and confidential information Time management essential in completing duties accordingly Proficient using a 10-key touch Demonstrated ability to read, interpret, and understand complex legal documents, requirements, and policies

Are you interested in learning more about us? Come discover who we are by visiting our LinkedIn, Instagram, Facebook pages. Discover firsthand insights through our Employee Spotlight series, offering a glimpse into the daily lives of our valued team members

If this position sounds like an ideal match, we invite you to apply so we can learn more about you.

At First Hawaiian Bank, it all starts with YES #J-18808-Ljbffr