Ambulatory Call Center | Patient Access Specialist I
2 weeks ago
Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.Primary LocationRapid City, SD USADepartmentCS Patient Call CenterScheduled Weekly Hours40Starting Pay Rate Range$16.42 - $18.87(Determined by the knowledge, skills, and experience of the applicant.)Job SummaryIt starts with heart. That is what you will do each day. As a Patient Access Specialist I at Monument Health, you can begin your healthcare career with no experience necessary. You will be valued as an essential team member providing compassionate patient focused care. You will discover a culture of teamwork, professionalism, mutual respect, and- most importantly- a life-changing career. You will make a difference. Every day.As a Patient Access Specialist I, you are responsible for the integrity of all front-end patient access and registration functions including support of excellent patient care and seamless revenue cycle process. You are the first person our patients see each time they enter the facility or department You are a trusted resource to provide service excellence to all patients, families, physicians, clinicians, and internal departments. Our vision at Monument Health is to be one team, to listen, to be inclusive, and to show we care. To do the right thing. Every time. If you share this philosophy, we hope you'll join us.Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:*Supportive work culture*Medical, Vision and Dental Coverage *Retirement Plans, Health Savings Account, and Flexible Spending Account*Instant pay is available for qualifying positions*Paid Time Off Accrual Bank*Opportunities for growth and advancement*Tuition assistance/reimbursement*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)*Flexible schedulingJob DescriptionEssential Job Functions:Accountable for accurately collecting demographics, confirming patient identity, guarantor assignment, and coverage information and verification from patients or informants including obtaining necessary documents for check-in or admission among various patient settings, utilizing various communication methods (i.e phone, letters, face-to-face, bedside). Assists in achieving the strategic objectives of Monument Health by following Revenue Cycle guidelines. Including participating in quality assurance and improvement activities.Demonstrates knowledge of payer information and benefits, including Medicare, Medicaid, and commercial payers as well as third party liability payers.Performs point of service collections including prepayments, outstanding balances, co-payment and co-insurance; daily reconciliation of cash drawer. Provides patients with basic account reconciliation.Initiates financial clearance by providing patient with cost estimates for scheduled services. Properly escalates financial clearance needs on behalf of the patient.Review and understand authorization and referral records to confirm financial clearance.Educates patient and maintains regulatory compliance as required by distributing and/or obtaining required forms and signatures including consents for treatment and financial agreements, ABN/waivers, and other regulatory forms.Performs business office duties including incoming phone calls and messages, in-basket messaging, patient communications, intra-departmental communications, scanning/faxes, taxi vouchers, mail distribution, lost and found, safe and valuables and other duties as assigned.Provides service excellence including way-finding, reception. Demonstrates the importance of satisfying the needs of the customer by interacting with him/her in a friendly and caring way, being attentive to both emotional and physical needs. Takes responsibility to maintain communication with the customer in order to provide a secure and pleasant experience throughout the system.May obtain referrals and order transcription, as applicable to service area.Perform patient scheduling and check-out, including pre-arrival management for upcoming services per protocols within the supported department, managing and monitoring patient wait lists and recall lists appropriately.Maintain registration related work queues including ongoing resolution of errors. Working knowledge of the electronic medical record: advanced directives, release of information, patient portal proxy forms. Ability to educate patient on the patient basic purpose, and regulations.Address account inquires, resolve or escalate inquiries as appropriate.In order to provide the highest quality of care to our patients, individuals may be required to work beyond normal scheduled shifts and will be required to comply with Monument Health's Attendance Policy.May perform patient movement activities in the electronic medical record.May arrange patient transportation and other enabling services.Assist clinical care team as needed including providing transport in cooperation with clinical team direction.Responsible for attending all mandatory education, compliance and safety program sessions.Required to comply with all current and future policies and procedures and report directly to the supervisor.All other duties as assigned.Additional RequirementsPreferred:Education - High School Diploma/GED EquivalentWork Experience - 1+ years Customer Service Experience; 1+ years Patient Relations Experience; 1+ years Medical Patient Accounts/Financial Services ExperiencePhysical Requirements: Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.Job CategoryRevenue CycleJob FamilyRegistration and SchedulingShiftEmployee TypeRegular15 Corporate Services DivisionMake a difference. Every day.Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
-
Rapid City, United States Monument Health Full timeCurrent Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.Primary LocationRapid City, SD USADepartmentCS Patient Call CenterScheduled Weekly Hours40Starting Pay Rate Range$16.42 - $18.87(Determined by the knowledge, skills, and experience of...
-
Rapid City, United States Monument Health Full timeCurrent Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $16.42 - $18.87 (Determined by the knowledge, skills, and...
-
Rapid City, United States 15 Corporate Services Division Full timeDescription Essential Job Functions: Accountable for accurately collecting demographics, confirming patient identity, guarantor assignment, and coverage information and verification from patients or informants including obtaining necessary documents for check-in or admission among various patient settings, utilizing various communication methods...
-
Patient Access Specialist | Ambulatory Call Center
2 months ago
Rapid City, United States 15 Corporate Services Division Full timeDescription Essential Job Functions: Accountable for accurately collecting demographics, confirming patient identity, guarantor assignment, and coverage information and verification from patients or informants including obtaining necessary documents for check-in or admission among various patient settings, utilizing various communication methods...
-
Patient Access Specialist I | Cardiology Clinic
2 months ago
Rapid City, United States Monument Health Full timeCurrent Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.Primary LocationRapid City, SD USADepartmentMHHVI Cardiac ServicesScheduled Weekly Hours40Starting Pay Rate Range$16.42 - $18.87(Determined by the knowledge, skills, and experience of...
-
Patient Access Representative
3 weeks ago
Bay City, United States Karmanos Cancer Institute Full timeMcLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice...
-
Patient Access Coordinator I
3 days ago
Rapid City, South Dakota, United States Monument Health Full timeBecome a Part of Our Team as a Patient Access Coordinator I at Monument HealthAre you eager to embark on a career in the healthcare sector with no previous experience necessary? Monument Health is the ideal environment for you. As a Patient Access Coordinator I, you will be instrumental in delivering outstanding patient service and facilitating a seamless...
-
Rapid City, United States Monument Health Full timeCurrent Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Primary Location Rapid City, SD USA Department MHHVI Cardiac Services Scheduled Weekly Hours 40 Starting Pay Rate Range $16.42 - $18.87 (Determined by the knowledge,...
-
Patient Access Specialist I
1 week ago
Kansas City, Missouri, United States Children's Mercy KC Full timeThank you for considering a career with Children's Mercy:Are you looking for a fulfilling position within a diverse and caring team? At Children's Mercy, we are dedicated to making a positive impact in the lives of children and providing hope to the families we support. Our staff is the heart of our organization, which is why we have been honored by U.S....
-
Salt Lake City, United States Enterprise Call Center Full timeJob DescriptionJob DescriptionCompany DescriptionWe recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our reps provide professional customer care services through various integrated platforms that adapt to any client workspace. Our cloud-based technology ensures...
-
Patient Access Representative I
2 days ago
Kansas City, Missouri, United States Children's Mercy Hospitals and Clinics Full timeAbout the RoleThis position provides high-quality support services to the revenue cycle team at Children's Mercy Hospitals and Clinics. The successful candidate will be responsible for collecting and verifying demographic and financial information, as well as providing excellent customer service to patients and families.Key ResponsibilitiesCollect and enter...
-
Medical Call Center
4 weeks ago
Panorama City, United States Actalent Full timeMedical Call Center - ENTRY LEVEL Family practice in Panorama City is looking for a medical call center specialist to join their team! Experience with a call volume of 50+ calls/day is required. This is an opportunity to work in a fast-paced environment and gain extensive experience! ENTRY-LEVEL CANDIDATES WITH NO EXPERIENCE IN THE MEDICAL FIELD ARE WELCOME...
-
Medical Call Center
3 weeks ago
Panorama City, United States Actalent Full timeMedical Call Center - ENTRY LEVEL Family practice in Panorama City is looking for a medical call center specialist to join their team! Experience with a call volume of 50+ calls/day is required. This is an opportunity to work in a fast-paced environment and gain extensive experience! ENTRY-LEVEL CANDIDATES WITH NO EXPERIENCE IN THE MEDICAL FIELD ARE...
-
Patient Access Representative
5 days ago
Universal City, California, United States Christus Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Ambulatory Service Representative to join our team at Christus Health. As a key member of our patient access team, you will be responsible for providing exceptional patient care and administrative support in an ambulatory in/outpatient setting.Key ResponsibilitiesPhone Call Management: Receive...
-
Dental Patient Access Representative I
1 month ago
Junction City, United States Konza Prairie Community Health Center Full timeJob DescriptionJob DescriptionDescription:The Patient Access Representative I will perform a variety of clerical and reception duties involved in maintaining patient medical records, checking patients in/out for appointments, scheduling appointments, obtaining new patient and insurance information, verifying insurance, answering phones and other clerical...
-
Patient Access Center Training Coordinator
2 weeks ago
Neptune City, New Jersey, United States Hackensack Meridian Health Full timeContact Center Training Specialist at Hackensack Meridian HealthOverviewAt Hackensack Meridian Health, our workforce is the cornerstone of our mission to enhance patient care and foster a supportive environment. We prioritize collaboration and connection among our team members, ensuring that we not only provide exceptional healthcare but also nurture each...
-
Patient Access Specialist
5 days ago
Iowa City, Iowa, United States Guthrie Full timeJob Summary:Guthrie is seeking a highly skilled Patient Access/Financial Specialist to join our team. As a key member of our healthcare team, you will be responsible for ensuring seamless patient access and financial services.Key Responsibilities:Register patients on our computer system, collecting demographics and insurance information, and facilitating...
-
Patient Access Specialist-UI PAC
3 months ago
Iowa City, United States University of Iowa Full timeThe Patient Access Specialist (100% time) schedules patient appointments for multiple outpatient clinics and ensures that patients are scheduled to the right department. Ensures the correct visit types, Provider, date, length of visit, and time are utilized. Schedules into the appropriate timeframe that is in line with what is requested for the plan of care...
-
Patient Services Specialist I
3 months ago
Texas City, United States UTMB Health Full timeJob Description: The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients. EDUCATION &...
-
Patient Access Coordinator I/II
1 week ago
Tuba City, Arizona, United States Tuba City Regional Health Care Corp. Full timeNavajo Preference Employment Act: In accordance with Navajo Nation and federal law, TCRHCC has implemented an Affirmative Action Plan pursuant to the Navajo Preference in Employment Act. This Plan provides hiring preference to qualified applicants who are enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe, followed by those...
