Patient Access Representative

6 days ago


Universal City, California, United States Christus Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Ambulatory Service Representative to join our team at Christus Health. As a key member of our patient access team, you will be responsible for providing exceptional patient care and administrative support in an ambulatory in/outpatient setting.

Key Responsibilities
  • Phone Call Management: Receive and direct phone calls from patients and physician offices, ensuring timely and accurate communication.
  • Scheduling and Coordination: Schedule patients for treatment by multiple providers and treatment areas, arranging associated tests and procedures according to established guidelines and specific criteria.
  • Patient Prioritization: Prioritize appointments to foster optimum patient care, efficient utilization of physician's clinical staff, and optimal use of equipment and facilities.
  • Urgent Care Support: Handle urgent patient care calls, alerting providers to emergent patient care symptoms and concerns, and scheduling urgent care appointments as needed.
  • Front Desk Operations: Greet patients for scheduled and/or urgent care appointments and procedures, confirming and verifying patient demographic and insurance information.
  • Financial Transactions: Collect co-payments from patients upon arrival when applicable, obtaining signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
  • Insurance and Billing: Collaborate with insurers to obtain patients' prior-authorizations for procedures and tests as needed, following guidelines established by insurers to ensure pre-authorization, pre-certification, and physician referrals for treatment.
  • Record Keeping: Maintain accurate and timely records, logs, charges, files, and other related information as required.
Requirements
  • Education: High School Diploma
Work Type

Per Diem As Needed



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