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Operations Support Coordinator

2 months ago

Rockford, United States LANDSTAR Full time
Operations Support Coordinator Landstar Transportation Logistics, 1000 Simpson Rd, Rockford, Illinois, United States of America Req #2884 Tuesday, July 16, 2024

What is Landstar?

Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry's most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.

Location: Onsite - Rockford, IL

Schedule: Four day work week: Monday-Friday (Tue or Thu off)
Hours: 6am - 5pm CT
Salary range: $19.02 - $23.77

What work will you perform?

The Operations Support Coordinator is the first-line of support and issue resolution for high priority and critical operational issues. In this position you will provide ongoing guidance and education to independent sales agents, truck capacity and customers. You will provide support when they call or email Landstar with operational issues. An effective team member is flexible & knows the value of adjusting approach based on various conditions or circumstances in a high-paced environment. You will also utilize independent thinking and problem-solving skills to complete thorough investigations to bring issues to a final resolution in a timely manner.

Essential Responsibilities:

  • Effectively manage inbound and outbound call and email queue, to drive timely issue resolution
  • Accurately complete LSIR (Landstar Service Incident Report) on all qualifying service issues.
  • Mediate service disputes involving agents, capacity and customers following established processes.
  • Investigate issues to determine root cause.
  • Counsel, educate and advise Landstar agents and capacity on best operational practices.
  • Administer corrective action when warranted including issuing formal Service Incident write ups requiring a documented corrective action plan up to termination.
  • Administer settlement adjustments as required.
  • Approve and issue company funds, as needed.
  • Assist as needed with loads crossing US/Canadian border, in-bond shipments and to ensure compliance with Customs Border Patrol.
  • Achieve S.M.A.R.T. goals set forth by management.
  • Support special projects as requested.
  • Work Saturdays and holidays as scheduled and overtime as required.
  • Occasional travel as required.
  • Must perform duties to the standards of the job description and comply with the company's policies, practices, and procedures.

Minimum Requirements and Qualifications

  • High school diploma or general education degree
  • One year of customer service in an office environment

Preferred Requirements and Qualifications

  • One year of high volume call center experience

Knowledge, Skills, and Abilities:

  • Basic geographical knowledge of North America.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills.
  • Strong organizational and time management skills
  • Ability to work in a fast-paced, constantly changing environment.
  • Experience handling high volume calls while multi-tasking.
  • Strong researching, negotiating and decision-making skills.
  • Working knowledge of Microsoft Word and Excel.
  • Good typing skills, 35+ WPM.
  • Ability to work in a stressful environment.

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.

Other details
  • Pay Type Hourly
Apply Now
  • Landstar Transportation Logistics, 1000 Simpson Rd, Rockford, Illinois, United States of America
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