Operations Coordinator | Customer Service
3 weeks ago
Duration: Contract-to-Hire
Location: Grand Rapids, MI-onsite
Pay: $19/hr
DUTIES AND RESPONSIBILITIES
- The duties and responsibilities of this position consists of, but are not limited to, the following: With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing
- Monitor task boards and assigned email accounts to respond to customer and carrier requests
- Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training
- Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary
- Validate and ensure the accuracy of load data in systems according to CHR and customer standards
- Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
- Required: High school diploma or GED
- Previous customer service experience
- Ability to work evenings and/or weekends (select roles only)
- Preferred: Bachelors degree from an accredited college or university
- Basic Proficiency in Microsoft Office Suite of programs
- Previous customer service experience in a call center or similar environment
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