Operations Coordinator | Customer Service

3 weeks ago


Grand Rapids, United States Dahl Consulting Full time

Duration: Contract-to-Hire

Location: Grand Rapids, MI-onsite

Pay: $19/hr

DUTIES AND RESPONSIBILITIES

  • The duties and responsibilities of this position consists of, but are not limited to, the following: With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing
  • Monitor task boards and assigned email accounts to respond to customer and carrier requests
  • Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training
  • Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary
  • Validate and ensure the accuracy of load data in systems according to CHR and customer standards
  • Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

  • Required: High school diploma or GED
  • Previous customer service experience
  • Ability to work evenings and/or weekends (select roles only)
  • Preferred: Bachelors degree from an accredited college or university
  • Basic Proficiency in Microsoft Office Suite of programs
  • Previous customer service experience in a call center or similar environment

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