Customer Service Manager

4 weeks ago


Grand Rapids, United States Axios Professional Recruitment Full time
Job DescriptionJob DescriptionAxios Professional Recruitment is partnered with a furniture manufacturer and distributor seeking a Customer Service Manager in Grand Rapids, MI. Their ideal candidate is an organized self-starter, with the ability to multi-task and communicate well with others. The Customer Service Manager will function as the primary support to their team, to ensure clients receive quick and extraordinary service.ResponsibilitiesInclude, but are not limited to:
  • Work closely with the internal team to ensure client satisfaction and fluid communication
  • Manage and process orders while consistently updating inventory needs
  • Provide insight on upcoming orders to production teams
  • Review Sales Orders daily, as needed, to close out back orders
  • Provide secondary review to purchasing to prevent over-ordering materials
  • Other administrative duties, as assigned
Qualifications
  • Associate’s degree
  • Ability to work collaboratively, provide feedback, and manage a team
  • Minimum 2 years experience supervising a team
  • Exemplary verbal and written communication skills
  • Process oriented and ability to problem solve under pressure
  • Proficient in Microsoft Office and excel
Benefits
  • Competitive pay
  • Collaborative, welcoming environment
  • Employee owned company
Axios Professional Recruitment- an entirely employee-owned company- is the largest independent employer in West Michigan. Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we’ve helped match over 300,000 people just like you with top employers across West Michigan.

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